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Phishing

"Phishing" refers to fraudulent processes in which fraudsters attempt to obtain your personal information through electronic communications, such as emails, text messages, or instant messages. These messages appear to be from a trustworthy entity, such as a bank, insurance company, retailer, or regulatory agency. However, the messages are not legitimate. The fraudsters typically ask you to send your personal information to a website and then use that information to commit identity theft. (To learn more about identity theft, click here.)
 
Remember, Union Bank does not request personal information by emails, text messaging, or instant messaging. Beware of any unsolicited emails that request personal information of any kind. Do not respond to any such emails, texts, instant messages, pop-ups, or links. Instead, report this to abuse@unionbank.com
 
The following tips will help you spot fraudulent messages:
  • The sender's name is usually generic, such as "Customer Service Department," or is just the company's name, such as "XYZ Bank."
  • The message title generally concerns an "urgent matter" that requires your immediate attention, such as "verifying" certain information to prevent the company from suspending or closing your account.
  • The message may look professional and official, often displaying the look and feel of a website that you know. It may even contain links or pop-up windows that have the appearance of legitimacy.
  • The sender may ask for ATM or credit card numbers, personal identification numbers (PINs), sign-on IDs, and other personal information, such as your Social Security number, date of birth, or mother's maiden name -- all of which thieves can use to take over an account or commit identity theft.
  • The message may point you to a domain name that is spelled very close to or appears to be related to the legitimate domain name.
If you are ever unsure of the origin of a Union Bank email, or believe it is not legitimate, do not click on the links. Instead, type unionbank.com or a specific URL in your browser’s address bar.
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