Online security: Cyber crime and COVID-19
As the pandemic has driven us to do more and more at home, which may continue for some of us well into the future, it’s never been more important to stay connected and plugged in. Therefore it's never been more critical to understand online security best practices and what you can do to protect your information online. Cybercriminals are taking advantage of the situation and they are creating fraudulent messages, websites and apps concerning the virus and vaccinations. Just as you are taking extra precautions by washing your hands more often and using hand sanitizer, please take the time to ensure you’re brushing up on your cyber-hygiene. Stay safe through education and review this alert on COVID-19 cyber scams from the Cybersecurity and Infrastructure Agency (CISA). Follow the tips for protecting personal information and leverage the cybersecurity resources below to ensure your cyber safety in the new normal:
Online security practices
We maintain enterprise-wide information security programs in good faith compliance with applicable laws and regulations, including the Gramm-Leach-Bliley Act (GLBA). Our teams work hard to ensure that all financial transactions, data transmissions, and communications are conducted in a secure online environment.
Our approach to security strives to create an advanced web of protection that safeguards your private information and financial assets, while providing the banking services you need.
Multi-layered security program
Here are some of the steps we take to protect your information:
Responsibility for unauthorized transactions
Federal Regulation E provides certain protections against loss resulting from unauthorized Online Banking or Mobile Banking transfers from your personal account, such as bill payments or transfers to other accounts. These protections do not apply to business purpose accounts, regardless of account ownership.
If you give your online PIN or access code to another person, you take responsibility for all transactions made by that person or by anyone else to whom that person gives the PIN or code, directly or indirectly, until you notify us to cancel your online service. If you download account information to your computer, you take responsibility for protecting the downloaded information from access by unauthorized persons.
You will not be responsible for any unauthorized online transaction if you report the first incident to us within 60 calendar days after the date of the first statement where the transaction is shown. If you do not report it to us within that time period, you could be held responsible for unauthorized transactions that occur after the 60 days. Thus, it is important for you to check your statement or Online Banking Account Detail screen regularly and report any unauthorized activity to us immediately.
If your online PIN or access code is lost or stolen and you tell us within 2 Business Days after you learn of the loss or theft, you can lose no more than $50 due to unauthorized activity using your PIN or code. If you do not tell us within 2 Business Days, you could lose as much as $500 if we can prove that we could have stopped the unauthorized activity if you had told us.
If you believe there has been an error with an online transfer or payment and you notify us within 60 calendar days after the transaction first appears on your account statement, we will either:
Review our “Personal Accounts & Services Disclosure and Agreement and Fee Schedule" for more information.
If you, or any user of the Online Banking service designated by you, give the online PIN or User ID to another person, you take responsibility for all transactions made by that person or anyone else to whom that person gives the PIN or User ID, directly or indirectly, until you notify us to cancel your online service. If you or any designated user downloads account information from the Online Banking service to your computer, you take responsibility for protecting the downloaded information from access by unauthorized persons.
If your statement shows transactions that you did not make, notify us at once. If you do not notify us within 30 days after the date of the first statement where the transaction is listed, your statement will be considered correct and we will have no further responsibility to you with respect to online transactions shown on that statement.
If you think you have been a victim of fraud...
To report suspicious activity on your account (ATM/Debit, Check Fraud):
Call 800-238-4486 Monday-Friday: 7:00 a.m. to 5:00 p.m. PST
Saturday: 8:00 a.m. to 5:00 p.m. PST
To report suspicious activity on your credit card:
Looking for cyber tips?
From protecting your password to staying ahead of the latest IT scams, we have a number of tips designed to keep you cyber safe. Your online safety is very important to us.
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