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Japanese Customer Service Unit: Self-Service Page

Self-Service Resources

Please note that starting April 1, 2023, Union Bank will no longer be accepting new customer applications for a test key / token as well as Online International Wire services. Please look out for future communications from U.S. Bank  on how to apply for wire service after May 30, 2023

Online Banking Assistance

Transfer funds with Online Banking

With Online Transfer, transfer funds to or from eligible Union Bank accounts you own or set up external transfers to and from checking, savings or money market accounts that you own. 

Bill Pay

With Bill Pay, payment is initiated online and a paper check is mailed to the payee. Payee bank information is not needed. Any reference to a bank account number is that of the payer’s bank account.

View your account

Check account balances and view transactions, statements, check (paid and deposited), and deposit slips.

Get Started

You may sign up for Online Banking today if you have a Union Bank checking, savings or a money market account, or a CD. You can access Online Banking immediately with your Union Bank Debit Mastercard® or ATM card and PIN or your telephone banking PIN. Sign up now to get started.

For assistance with Online Banking setup, click here.

For assistance with Online Transfer, please click here.

For assistance with Bill Pay, please click here.

There is no charge for enrolling in Online Banking or Online Bill Pay.  Fees may apply for special services, such as same day or next day transfers or payments.  Refer to the Online Banking Service Agreement for more information.

Transition to U.S. Bancorp

How will my services be impacted due to the transition to U.S. Bancorp?

Click here for FAQ

What is DocuSign?

Frequently Asked Questions

How do you change your address?

Address Change Entry Guide

Address Change Form

To change your address, please fill out the Address Change Form and follow the instructions on the form to submit.  For step by step instructions, please see Address Change Entry Guide.

IMPORTANT:  Please ensure that the signature on this Address Change Form is the same one that was registered with the bank when you opened your account.  We cannot accept requests with no signature or with signatures that are written differently from the one that is registered with the bank.

How do you activate or replace an ATM card? What is a PIN? How do you place travel alerts?

An ATM card can be used at the ATM and for Point of Sale transactions where the use of a PIN number is always required.  An ATM/Debit card can be used at the ATM, for Point of Sale transactions and online purchases. 

PIN (Personal Identification Number)

The PIN is a unique, 4-digit number that is randomly chosen and assigned to your ATM or ATM/Debit card to identify you.  The PIN ensures secure ATM machine and Point of Sales transactions. Please always keep your PIN number safe and not share this number with anyone.


First, please check to see if you have an ATM card or an ATM/Debit card. 

An ATM card requires no activation.  Please use the PIN number assigned to you to use the card.  One way to tell if you have an ATM card is to look at the back of your card.  If there is a 3-digit Card Verification Code (CVC), you have an ATM/Debit card which requires activation.

An ATM/Debit card requires activation.  There are 3 ways to activate your ATM/Debit Card.  Please visit your nearest Union Bank ® ATM machine with the PIN number that was assigned to you and follow prompts for activation.  Another way to activate is to call the toll-free number on the back of your ATM/Debit card and follow the prompts.  When you call, make sure to have your ATM/Debit card and look at the back of your card as it will ask for your 16-digit card number, expiration date and 3-digit Card Verification Code (CVC).  If you are already signed up for Online Banking, you can activate the card by clicking here


To replace, report a lost or stolen ATM or ATM/Debit card, please call 1-800-238-4486 (English only), and select option 0, or from outside the U.S., call 1-323-720-5858 (English only), and select option 0. English speaking representatives are available Monday through Friday, 7:00 a.m. to 9:00 p.m., and Saturday, 8:00 a.m. to 5:00 p.m. Pacific Time. For Japanese speaking representative, call the Japanese Customer Service Unit at 1-866-236-9743 Monday through Friday 6:00 a.m. to 11:00 p.m.  You can also log into Online Banking and choose Select Accounts, Account Services, and select the link for Lost or Stolen card.

Travel Alert

To place a travel alert or other account alerts such as for debit and ATM card transactions, balances, withdrawals, deposits and more, log onto Online Banking to create customized alerts delivered via email or text message.

Alerts are offered as a convenience to Union Bank Online Banking users. Alerts do not substitute for account statements or other notices from us and should not be used to manage your accounts. To avoid overdraft fees or low balances, we advise that you check your balances and account status frequently by logging on through Online Banking and/or Mobile Banking. Alerts received on your mobile access device may incur charges from your mobile service provider. Message and data rates may apply.

How do you re-order checks?

If you are a current Union Bank Online Banking customer, you can reorder checks for your personal account by signing onto Online Banking, select Services, then select Check Order. If you are not a current Online Banking customer, you can either start banking online today, call the Japanese Customer Service Unit 1-800-238-4486.  You will need to provide your 9 digit routing transit number and 10-12 digit checking account number.  This information is listed on the bottom of your checks and reorder form.  Usually the 9 digit routing transit number is to the left of your 10-12 digit checking account number.

How do you conduct international wire transfers?

If you are currently using this service and have a token, please visit our Online International Wire page for further assistance. For instructions on security token activation, please click here. For further assistance please call the Japanese Customer Service Unit at 1-888-314-3490.

What is a Token (online international wire transfers)?

A token is a physical device that is used for added security and needs to be activated. Starting April 1, 2023, the Japanese Customer Service Unit will no longer be accepting new customer applications for token requests. To request a security token, please call the Japanese Customer Service Unit at 1-888-314-3490

What is an ABA number? 

ABA (American Bankers Association) number, also known as a bank routing number, is a 9-digit code that identifies a particular bank or financial institution.  The Union Bank ABA or routing number for wire transfers and for setting up direct deposit to your Union Bank account is 122000496. If you are ordering checks, the routing number will depend on the branch where your account was opened.  ABA for check processing is California – 122000496, Oregon – 123000068, Washington – 125000118.

What is a SWIFT code? 

A SWIFT code, or Bank Identifier Code, is used to identify the bank that funds are being transferred to. Union Bank’s SWIFT Code is BOFCUS33MPK.  For more information on online wire transfers, please click here

What is Japanese Customer Service Unit Bank by Mail address?

Japanese Customer Service Unit
P.O. Box 2306 Brea, CA 92822-9926

JCSU Operating Hours

United States Pacific Time:

Monday through Friday 6:00 a.m. to 11:00 p.m. (excluding US holidays). Closed Saturday and Sunday.

Japan Time (U.S. Pacific Standard Time):

Monday 11:00 p.m. to 0:00 a.m., Tuesday through Friday 0:00 a.m. to 4:00 p.m.

11:00 p.m. to 0:00 a.m., Saturday 0:00 a.m. to 4:00 p.m.

Closed Sunday and Monday (excluding the servicing hours above) 

Japan Time (U.S. Pacific Summer Time):

Monday 10:00 p.m. to 0:00 a.m., Tuesday through Friday 0:00 a.m. to 3:00 p.m.

10:00 p.m. to 0:00 a.m., Saturday 0:00 a.m. to 3:00 p.m.

Closed Sunday and Monday (excluding the servicing hours above)