Union Bank® Japanese Services

Union Bank has been serving communities for 150 years. As a global bank, our bilingual English and Japanese dedicated customer service unit personnel and bankers at select branches are able to provide resources and solutions to help meet your personal and business goals.

Gain peace of mind knowing your dedicated Japanese Customer Service Unit is available at your convenience, even while you are in Japan. Our Japanese Customer Service Unit representatives will take the time to assist you and answer your questions.

Japanese Customer Service Unit Toll Free within the U.S.: 1-877-479-5237 (Japanese) 1-800-238-4486 (English)
Office hours (Pacific Time): Monday-Friday: 8.00 a.m. – 5.00 p.m. (U.S. holiday hours may affect these times)

Union Bank® has Japanese language materials available as a courtesy to you. Amendments to account disclosure documents may only be available in English only. Customers should gain an understanding of all agreements and terms and conditions given in English or Japanese before using the bank’s products and services. If there are discrepancies or inconsistencies between the Japanese and English versions, the English version shall be controlling unless there is a separate written agreement or there are different interpretations of the governing law applicable to the account. In addition, customers should be aware that if they open other types of accounts at the bank, there may be only English versions of account disclosure items and agreements.

Switching is as easy as 1, 2, 3
Three easy steps will help you transfer for direct deposits, set up automatic payments, and close your old bank accounts.