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Report Identity Theft

Resources for preventing and reporting identity theft

Report Identity Theft

Union Bank is committed to helping customers affected by identity theft reduce the time and effort it takes to restore their financial identity. If you are a victim of identity theft, take the following actions as soon as possible:

Notify your banks and credit card issuers immediately
  • Call Union Bank at 1-800-238-4486 or email abuse@unionbank.com to report any suspicion of fraud.
  • Contact the fraud departments of each of the three major credit bureaus. You should call first and then follow up in writing. As a victim of identity theft, you are entitled to a free credit report from each of the following agencies:

    Equifax
    Call 1-800-525-6285
    Write: Equifax Fraud Assistance,
    P.O. Box 105069, Atlanta, GA 30348
    www.equifax.com

    Experian
    Call 1-888-397-3742
    Write: P.O. Box 949, Allen, TX 75013-0949
    www.experian.com

    TransUnion
    Call 1-800-680-7289
    Write: Fraud Victim Assistance Department
    P.O. Box 6790, Fullerton, CA 92834
    www.tuc.com

  • Request that a fraud alert be placed in your credit bureau file. You can remove an alert at any time.
  • Ask for copies of your credit reports and review your credit reports carefully. Check the inquiry section of the report. When inquiries appear from companies that opened fraudulent accounts, request that the inquiries be removed from your report.
Stop using your computer
  • Install anti-virus software and run a scan that identifies any malicious software. Make sure your operating system and program software are up-to-date and that any malicious code has been removed before using the computer again. Consider using a dedicated computer for banking and financial transactions.
Change passwords
  • Change all of your passwords, including email passwords. Remember, no legitimate representative of Union Bank will ever ask you for your PIN or password via email communication.
Contact your local police
  • File a report with your local police department or with the department where the identity theft took place. Having a copy of the police report can help provide evidence of fraud to creditors, including your bank.
Contact the Federal Trade Commission (FTC)
  • Call the FTC’s Identity Theft Hotline at 1-877-ID Theft (1-877-438-4338). The FTC will put your information into a secure consumer fraud database and may share with law enforcement agencies.
Check, review, and be alert
  • Check your mail for statements for accounts which you did not apply and contact the creditor. Additionally, contact the post office if you are not receiving mail you usually receive.
  • Review all of your accounts including credit cards, home equity lines of credit, bank accounts, investment accounts and telephone statements. If you suspect fraud, report it to the creditor, financial institution, or broker immediately.
  • Be alert to telephone and email scams. Be wary about providing your personal information over the phone or through email. Keep your private information private.
Protect and start rebuilding your good credit
  • Open new accounts to replace any accounts you had to close.
  • Change all your personal identification numbers (PINs) and passwords -- even on accounts that weren't affected. Don't forget email accounts, frequent-flyer accounts, and online merchants — anywhere you use a password.
  • Continue to monitor your bank, credit card, and brokerage accounts frequently for any new activity that may be unauthorized.
Identity Theft Resources
Below are links to additional resources and documents to help you protect against or report identity theft.
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