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Report Identity Theft

Resources for preventing and reporting identity theft

Report Identity Theft

Union Bank is committed to helping customers affected by identity theft reduce the time and effort it takes to restore their financial identity. If you are a victim of identity theft, take the following actions as soon as possible:

Notify your banks and credit card issuers immediately
  • Call Union Bank at 1-800-238-4486 or email abuse@unionbank.com to report any suspicion of fraud. You may also be eligible for a referral to the Identity Theft Assistance Center. In addition, inform credit card issuers and other financial institutions affected by the fraud.
  • Review all your accounts — including checking, savings, credit cards, home equity, brokerage, and phone service — for signs of fraud.
  • Put a stop payment order on any checks that are missing, or close the account and open a new one.
  • Request a "hold" on accounts affected by the fraud, or close any new accounts opened by the fraudster. Write down the names of the representatives with whom you speak, and document your calls for future reference.
  • Follow up your calls in writing, detailing any unauthorized activity you have noted. To support your claim, circle fraudulent items that appear on your account statements, and attach the statements to your written communication. Send these documents to your bank or credit card issuer by certified mail with a return receipt. Keep copies for your records.
  • Complete the identity theft forms, including the Identity Theft Affidavit and Fraudulent Account Statement, and send copies to your financial institutions. Obtain the forms and instructions at our website at unionbank.com/identitytheft. We also provide samples of dispute letters used to report fraudulent activity to credit card issuers and credit bureaus.
Contact the credit reporting bureaus and authorities
  • Notify the three major credit bureaus of the fraud in writing and ask them to put a fraud alert on your credit report. See below for contact details.
  • If fraudulent new accounts were opened in your name, include copies of your Identity Theft Affidavit and Fraudulent Account Statements.
  • Request the credit reporting bureaus to place a fraud alert on your credit report. This will inform creditors that your credit history may not be accurate. Also request the bureau to place a statement in your file asking creditors to call you directly before opening new accounts in your name or before making changes to your existing accounts.
  • File a police report detailing the theft with your local police department or in the community where the fraud occurred. Make photocopies of the report, as you may need to provide copies to help resolve your case.
  • Contact the Federal Trade Commission at 1-877-ID-THEFT (1-877-438-4338) and add your name to its national database of identity theft cases. This step will help law enforcement agencies prosecute your case.
  • Alert other applicable authorities, such as the Social Security Administration, United States Postal Inspection Service, or the Securities and Exchange Commission, as needed.
Protect and start rebuilding your good credit
  • Open new accounts to replace any accounts you had to close.
  • Change all your personal identification numbers (PINs) and passwords -- even on accounts that weren't affected. Don't forget email accounts, frequent-flyer accounts, and online merchants -- anywhere you use a password.
  • Continue to monitor your bank, credit card, and brokerage accounts frequently for any new activity that may be unauthorized.
Credit Bureaus
In addition to contacting a credit bureau with your initial report, we recommend that you follow up with a letter to confirm your claim. Be sure to keep a copy for your records. The links to the credit bureaus are provided below:

Equifax: equifax.com

Experian: experian.com

TransUnion: transunion.com

Identity Theft Resources
Below are links to additional resources and documents to help you protect against or report identity theft.

Brochure and Forms
You will need Adobe Acrobat Reader to download the following: Websites The Identity Theft Assistance Center
Union Bank is proud to be a founding member of the Identity Theft Assistance Center, which provides key services to eligible victims of identity theft. The center can help:
  • Guide consumers in examining their credit reports to identify suspicious activity
  • Notify creditors affected by the fraud
  • Place fraud alerts with credit bureaus
  • Share information with law enforcement and the Federal Trade Commission to help convict fraudsters
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