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Responsibility for Unauthorized Transactions

Responsibility for Unauthorized Transactions


Federal Regulation E provides certain protections against loss resulting from unauthorized Online Banking or Mobile Banking transfers from your personal account, such as bill payments or transfers to other accounts. These protections do not apply to business purpose accounts, regardless of account ownership.

If you give your online PIN or access code to another person, you take responsibility for all transactions made by that person or by anyone else to whom that person gives the PIN or code, directly or indirectly, until you notify us to cancel your online service.  If you download account information to your computer, you take responsibility for protecting the downloaded information from access by unauthorized persons.

You will not be responsible for any unauthorized online transaction, provided you report the first incident to us within 60 calendar days after the date of the first statement where the transaction is shown. If you do not report it to us within that time period, you could be held responsible for unauthorized transactions that occur after the 60 days. Thus, it is important for you to check your statement or Online Banking Account Detail screen regularly and report any unauthorized activity to us immediately.

If your online PIN or access code is lost or stolen and you tell us within two Business Days after you learn of the loss or theft, you can lose no more than $50 due to unauthorized activity using your PIN or code. If you do not tell us within two Business Days, you could lose as much as $500 if we can prove that we could have stopped the unauthorized activity if you had told us.

If you believe there has been an error with an online transfer or payment and you notify us within 60 calendar days after the transaction first appears on your account statement, we will either:

  • Make a determination within 10 Business Days after we hear from you; or
  • May take up to 90 calendar days to investigate. If we do this, we will credit your account within 10 Business Days for the transaction you think is in error. You will have use of the funds while we investigate.

See our "All About Personal Accounts & Services Disclosure and Agreement and Fee Schedule" for more information.

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