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Japanese Language Call Center

We understand your needs – Japanese In-language Resources
Gain the peace of mind knowing our dedicated Japanese Customer Service Unit is available at your convenience, even while you are in Japan. Our Japanese Customer Service Unit representatives will take the time to assist you and answer your questions.###DISCLAIMER:2_0 Japanese Translation###

Japanese Customer Service Unit

Toll Free within the U.S.: 1-877-479-5237

Office Hours (Pacific Time): Monday-Friday: 8:00a.m. ~ 5:00p.m.

International Toll Free: 00531-11-4864 (Toll free from Japan)

Office Hours:
Japan Time (During PST1):
     Monday 7:30 a.m. ~ 4:00 p.m. & 11:00 p.m. ~ 0:00 a.m.
     Tuesday-Friday 0:00 a.m. ~ 4:00 p.m. & 11:00 p.m. ~ 0:00 a.m.
     Saturday 0:00 a.m. ~ 4:00 p.m.
     Sunday Closed

Japan Time (During PDT2):
     Monday 6:30 a.m. ~ 3:00 p.m. & 10:00 p.m. ~ 0:00 a.m.
     Tuesday-Friday 0:00 a.m. ~ 3:00 p.m. & 10:00 p.m. ~ 0:00 a.m.
     Saturday 0:00 a.m. ~ 3:00 p.m.
     Sunday Closed

     1.Used during winter months, usually November through the middle of March,
         PST is 17 hours behind Japan Time. 
     2. Used during summer months, usually the middle of March through October,
         PDT is 16 hours behind Japan Time.

(U.S. holiday hours may affect these times)

Japanese-Speaking Personnel

We understand your needs – Japanese In-language Resources.
Providing you with excellent customer service is important to us. That's why we have a devoted staff to assist you in Japanese at select branches. Our experienced Japanese-speaking staff will take the time to understand your needs and help you to plan for a positive future. To discuss your financial goals with a Japanese-speaking banker, visit one of these branches listed below:###DISCLAIMER:2_0 Japanese Translation###

Branches in Southern California Phone Number
Gardena 1-310-354-4705
Irvine 1-949-250-0877
Little Tokyo 1-213-972-5501
Montebello 1-323-726-7568
S. Gardena 1-310-532-5875
Torrance 1-310-373-8192
West Los Angeles 1-310-915-7106

Branches in Northern California Phone Number
Arques Avenue 1-408-522-5041
Japan Center 1-415-202-0374
Palo Alto 1-650-947-1784
San Jose Main 1-408-279-7442
San Mateo Main 1-650-342-9411
Sunnyvale 1-408-738-5351
West Fresno 1-599-233-0674
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