Japanese Customer Service Unit
Toll Free within the U.S.: 1-877-479-5237
Office Hours (Pacific Time): Monday-Friday: 8:00a.m. ~ 5:00p.m.
International Toll Free: 00531-11-4864 (Toll free from Japan)
|Japan Time (During PST1):|
|Monday||7:30 a.m. ~ 4:00 p.m. & 11:00 p.m. ~ 0:00 a.m.|
|Tuesday-Friday||0:00 a.m. ~ 4:00 p.m. & 11:00 p.m. ~ 0:00 a.m.|
|Saturday||0:00 a.m. ~ 4:00 p.m.|
|Japan Time (During PDT2):|
|Monday||6:30 a.m. ~ 3:00 p.m. & 10:00 p.m. ~ 0:00 a.m.|
|Tuesday-Friday||0:00 a.m. ~ 3:00 p.m. & 10:00 p.m. ~ 0:00 a.m.|
|Saturday||0:00 a.m. ~ 3:00 p.m.|
1.Used during winter months, usually November through the middle of March,
PST is 17 hours behind Japan Time.
2. Used during summer months, usually the middle of March through October,
PDT is 16 hours behind Japan Time.
(U.S. holiday hours may affect these times)