Looking for help with your account? Choose from the category and topics below to find answers to your questions.

Online and Mobile Banking

 

Online Banking

Are there Demos for Online Banking?

What features does this service offer?

With Online Banking you can pay bills; transfer funds between Union Bank accounts; transfer funds from and to external bank accounts; set up and manage alerts; change your customer profile information; activate and manage your ATM/Debit Card; and view your account balances, transactions, statements, paid checks, deposited checks, and deposit slips. 

How do I get started?

You may sign up for Online Banking today if you have a Union Bank checking, savings or a money market account or a UnionBanc Investment Services

 (UBIS) Portfolio Connection®

account. You can access Online Banking immediately with your debit or ATM card and PIN or your telephone banking PIN. Sign up now to get started.

Watch video to see how to enroll in Online Banking for the first time.

If I don't have a Union Bank debit or ATM card, can I still sign up for Online Banking?

Yes. You can also enroll with a telephone banking PIN which you can obtain at a branch. If you do not have a Union Bank debit or ATM card or a telephone banking PIN, you can still sign up for Online Banking here. After you have enrolled, we will mail a User ID and temporary password to you.

What is my password?

Your Online Banking password is a combination of letters and numbers that you select. It is separate from your PIN.

Which accounts can I access with Online Banking?

  • Checking accounts
  • Money market accounts
  • Savings accounts
  • Portfolio Connectionaccounts from UnionBanc Investment Services, a subsidiary of Union Bank
  • Time Deposits
  • Individual Retirement Accounts
  • Mortgages
  • Consumer loans
  • Lines of credit
  • Cash Reserve Accounts

How do I change my address?

Sign on to Online Banking, go to Profile and select Change Address. Or call us at 1-800-238-4486 and speak to a Customer Service Representative.

What is my User ID?

Your User ID is a unique identifier that can be a a combination of letters and numbers that you select to identify yourself to us when you sign on to Online Banking.

What do I do if I forget my password?

Click on the Forgot Password link on the password page. Follow the steps to select a new password.

How do I change my password?

Sign on to Online Banking, go to Profile, then select Change Password.

Who can I pay with Online Bill Pay?

You can make a payment to any individual, business, or merchant with a United States address. We strongly advise against using Bill Pay to pay any government agency, that can include but is not limited to your taxes, local, state, and federal agencies, which can require that coupons accompany these payments. Union Bank will not be liable for any penalties resulting from late or missing payments to a government entity. 

When are online bill payments debited from my account?

Payments you schedule are paid in one of three ways:

  • "Electronic" — sent on your behalf by our payment processor. Your account is debited on the "Arrive By" date you selected.
  • "Check" — mailed on your behalf by our payment processor. Your account is debited on the "Arrive By" date you selected.
  • "Draft" — mailed on your behalf by our payment processor. Drafts are very much like checks you have written yourself. They are delivered by the "Arrive By" date and are debited from your account when the payee deposits or cashes the draft for payment.

What happens if the payment doesn't make it on time or the merchant doesn't receive it?

Call the merchant to verify whether the payment was received. If not, sign onto Online Banking and then view the status of the payment. If you have questions or need to file a claim, call us at 1-800-238-4486 with the information. We will contact your merchant, investigate the problem and provide you with a resolution within ten business days. 

How can I learn more about Online Bill Pay? 

View our Online Bill Pay instructional videos here.

From which accounts can I pay bills?

Bill Pay is available for any Union Bank checking account or money market account, as well as for the UBIS Portfolio Connectionaccount from UnionBanc Investment Services. Please note there are transaction limitations for money market accounts. Excess Activity Charges may apply. Transactions utilizing the UBIS Portfolio Connectionaccount may involve the liquidation of portfolio holdings if there is not enough uninvested cash in the UBIS Portfolio Connectionaccount to cover the requested transaction. These liquidations will incur standard brokerage fees. Fees may apply for special services such as same day or next day payments.

What transfers can I make?

You can transfer funds to or from eligible Union Bank accounts you own. You can also set up external transfers to and from checking, savings or money market accounts that you own. Personal customers can also transfer funds to accounts they do not own, either at Union Bank or other financial institutions. You can make one-time or recurring transfers and even schedule multiple transfers at once to save time. Fees may apply for special services such as same day or next day transfers.

Is there a cutoff time for transfers?

Most transfers can be made until midnight each business day. Transfers to or from external accounts you own must be submitted by 10 p.m. Pacific Time. Transfers submitted after the cut off times are initiated the following business day.

How does Union Bank protect my information?

To safeguard all financial and personal information, Union Bank:

  • Requires a User ID
  • Asks challenge questions to confirm the customer's identity
  • Uses secure SSL encryption for all Online Banking sessions
  • Retains all account data in secure bank systems
  • Ensures that email received by the bank is seen by authorized employees of Union Bank
  • Uses systems that protect all financial and personal information and are anchored by industry standard security features

Which web browser should I use?

We support most current and popular web browsers that are 256-bit encrypted. See our computer requirements for detailed information.

How secure is this service? How do I know my information is protected?

Our Union Bank team of technical security specialists continually work to ensure that all financial transactions, data transmissions, and communications remain fully secure by accepting only browsers with 256-bit encryption.

What is encryption?

Encryption systems scramble electronic communications and information and allow users to communicate on the Internet with confidence, knowing their security and privacy are protected. We use 256-bit encryption, which provides powerful protection for Internet transactions.

Can I use Online Banking with my smartphone or iPad?

Yes, you can access Mobile Banking two ways:

  • For faster access, download our free Mobile Banking app for iPhone®, iPad®, BlackBerry®, or Android™
  • You can also go directly to our mobile website from your mobile phone or iPad by typing unionbank.com

Learn more about mobile banking.

When can I access Online Banking?

All Online Banking features are available at all times except during system updates. These typically occur as follows (PT):

  • Sunday from 12:00 a.m. to 6:00 a.m.
  • First Monday of each month from 2:00 a.m. to 3:30 a.m.

Are there other times when the system may be unavailable?

Access to the service may also be unavailable without notice for the following reasons:

  • Unscheduled maintenance due to unforeseen problems
  • A system outage due to events such as earthquakes, fires, floods, computer failures, interruptions in telephone service, or electrical outages

How early in the day can I access updated account balance and transaction information?

Union Bank updates your account information by 6:00 a.m. (PT) Tuesday through Friday and by 8:00 a.m. (PT) on Saturdays, except on bank holidays. There is no update on Sunday or Monday. All transactions completed on Saturday, Sunday, and Monday are included in the Tuesday morning update.

What is the fee for Online Banking?

There is no charge for enrolling in Online Banking, or Online BillPay. Fees may apply for special services, such as same day or next day transfers or payments.

 

Online Banking with Quicken® and QuickBooks®

Banking With Quicken® or QuickBooks® 

Union Bank® customers who are users of Quicken or QuickBooks software packages have multiple methods available for using these products to access their Union Bank® account information including Web Connect, and Express Web Connect. Please note only the last 3 versions of the software are supported.

Web Connect

This method allows customers to manually download files from the Union Bank Online Banking service to record their transactions and account balances. Union Bank recommends this approach for account data downloads. We also recommend that customers use the Union Bank Online Banking service to pay bills and make transfers. Click here to register for Union Bank Online Banking. 

Express Web Connect

With this method customers enter their Union Bank Online Banking User ID and Password directly into their Quicken or QuickBooks Online software. The software uses this information to connect directly to the Union Bank Online Banking service. The software then downloads account transaction and balance information on the client’s behalf. This service is not available for QuickBooks Desktop software. 

Please be aware that if you provide your User ID and Password to services other than Union Bank, you do so at your own risk because the security of these services is outside of Union Bank’s control. 

Are there fees for Web Connect? 

Union Bank does not charge fees for Web Connect. 

How reliable is Web Connect for data downloads?

Web Connect has proven to be a very effective method to download data.

How do I get started with Web Connect?

For the data download to Quicken or QuickBooks, sign on to Online Banking, go to “Account Detail”, and select "Download Account Detail."

Are there fees for Express Web Connect?

Union Bank does not charge fees for Express Web Connect. Note that this service is not available for QuickBooks Desktop software.

How do I get started with Express Web Connect?

You do not need to register with Union Bank to use Express Web Connect. You can get started in the Quicken or QuickBooks Online software. Express Web Connect is not available for QuickBooks Desktop software.

In Quicken, go to “Tools” and select “Add Account”. Search for “Union Bank - Web”, and then enter your Union Bank Online Banking login credentials when prompted.  

In QuickBooks Online, go to “Banking”, then “Bank Feeds”, then “Set Up Bank Feed for an Account”. In the Enter Your Bank's Name field, type “Union Bank - Web” for your financial institution, and then enter your Union Bank Online Banking login credentials when prompted.

Why won’t my Quicken or QuickBooks software, or mint.com properly download my account information?

If you are having problems connecting your software to Union Bank, please ensure that your User ID, Password, and Bank Name are all valid and that your Quicken or QuickBooks software is up to date. It must be upgraded at least once every three years to be compatible with online services.

When using Express Web Connect your login information will be the same as you use to login to online banking at www.unionbank.com. The bank will be listed as "Union Bank - Web" in Quicken and QuickBooks Online. Please note that Union Bank does not provide technical support for this service.

If you are able to connect but are having issues with downloads, please attempt to create a new file and try your download again. Files may become corrupted when there is too much data stored. We recommend creating a new file every year.

Whom do I contact if I encounter issues with Express Web Connect?

If you encounter issues with Express Web Connect, troubleshooting tips and contact information can be found at www.quicken.com/support for Quicken and https://quickbooks.intuit.com/learn-support/ for QuickBooks Online. 

Union Bank is not able to provide any technical support for this service.

 

Mobile Banking

How do I enroll in Mobile Banking?

 If you are an Online Banking customer, then no enrollment for Mobile Banking is required. Simply download the Union Bank Mobile Banking app from your mobile device and sign on using your Online Banking ID and password. The app can be found on the Apple App Store or Google Play Store. 

Do I need to be enrolled in Online Banking to use Mobile Banking?

Yes, you will need to be an Online Banking customer. Once you are an Online Banking customer, then no enrollment in Mobile Banking is needed. Simply download the Union Bank Mobile Banking app from your mobile device and sign on using your Online Banking ID and password. The app can be found on the Apple App Store or Google Play Store. 

What are the basic requirements of my mobile device in order to use Mobile Banking?

We strongly recommend that your mobile devices are updated to the latest operating system versions available.  Union Bank supports the following minimum operating systems:

  • Android 4.0.3 and above
  • iOS 10.3.3 and above

Contact your mobile provider for support with any of these steps. Note that you may incur and are responsible for any charges assessed by your mobile service provider.

How do I access Mobile Banking?

Download the Union Bank Mobile Banking app on your mobile device and sign on using your Online Banking ID and password. The app can be found on the Apple App Store or Google Play Store.

How do I know if I can access Mobile Banking through my mobile device?

If you have a smart device including an iPhone, iPad, or Android device, it's likely you can use Mobile Banking. If you are using an older device that does not contain the required security features to use Mobile Banking, you may need to upgrade to a newer device to use Mobile Banking. You may incur and are responsible for charges assessed by your wireless provider.

Do I need a new User ID and Password for Mobile Banking?

No, use the same User ID and Password you use to log in to Online Banking when accessing the Union Banking Mobile Banking app.

What if I need or want to cancel Mobile Banking?

It's quick and easy to turn off Mobile Banking. Sign on to Online Banking, navigate to the "Services" page. Select "Mobile Banking" under the "Transaction Activities & Services" menu, then select "Turn Off Mobile Banking" and click the "Submit" button.

What features are available with Mobile Banking?

The following features are available through Mobile Banking:

  • Secure Sign In/Sign Out
  • View account balances
  • View transaction history
  • Deposit checks
  • Transfer money between your Union Bank accounts and accounts you own at other financial institutions
  • Manage & pay bills—add payees, view eBills, and schedule payments
  • Send money to friends, family, and service providers
  • Find nearby Union Bank banking offices and ATMs

What is the difference between the Mobile Banking app and the Online Banking website?

The Mobile Banking app has been optimized to suit the needs of our customers and provides an easy-to-use option on the go.

Who can I make bill payments to in Mobile Banking?

You can make a payment to any individual, business, or merchant with a United States address using the Union Bank Mobile Banking app. Payees can be added directly through the app. We strongly advise against using Bill Pay to pay you’re any government agency, that can include but is not limited to your taxes, local, state, and federal agencies, which can require that coupons accompany these payments. Union Bank will not be liable for any penalties resulting from late or missing payments to a government entity. 

Which Union Bank accounts can I make transfers to/from in Mobile Banking?

You will have the same transfer capabilities you have in Online Banking. You can transfer to/from your Union Bank accounts and other owned accounts. You can transfer to non-owned Union Bank or external accounts. To add an account, simply sign on to Online Banking. To add an account to transfer to, simply sign on to Online Banking to do so.

How do I know if my transfer or bill payment was submitted successfully?

Upon successful completion of a transfer or bill payment, a confirmation message displays on the screen. The confirmation message includes the transaction amount, the accounts or payees in the transaction, and a confirmation number. If you do not receive a confirmation message, select Bill Pay or Transfer from the Mobile Banking menu and look for the transaction under the list of pending items. You may also contact us for assistance at 1-800-238-4486.  Visit the Contact Us page for our current hours. Saturday: 8:00 a.m. to 5:00 p.m.

Can I use Mobile Banking at any time?

Yes, Mobile Banking is available 24 hours a day, 7 days a week, except during the bank's regular maintenance period for your online services.

Can I use multiple mobile devices to access Mobile Banking?

Yes. You can use multiple mobile devices to sign on to the Mobile Banking app as long as the app has been downloaded onto each device from the Apple App Store or Google Play Store.

Why does Mobile Banking seem slow?

The connection speed may vary for different wireless service providers, different data usage plans, and different geographical locations. If you experience a slow response, please check with your wireless service provider.

I keep getting locked out of my account when I try to sign on the Mobile Banking app. Why doesn't it accept my sign-on information?

Using your mobile device to enter data takes a little practice. Passwords are case sensitive, so make sure you are entering your Password exactly as it is set up in Online Banking. If your Password begins with a lowercase letter, you may need to use your mobile device’s shift key to change the default from uppercase. In addition, some mobile devices require extra shift key presses to enter numbers instead of letters. Finally, if you are using T9 (predictive text), you may wish to temporarily disable it during sign on.

My mobile device shows I have a strong signal, yet I cannot connect to the Mobile Banking app on my device. What causes this to occur?

The signal display on the mobile device is an indication of the phone's ability to place calls. The Mobile Banking app requires a data network to perform data exchanges. The problem you described could be due to lack of signal or no data connection on the mobile device. Please contact your wireless service provider for assistance.

How do I securely end my Mobile Banking session?

Tap the Sign Out button to log off of Mobile Banking, and then click Yes.

What happens if I lose communication/signal during a transaction?

If you do not receive a confirmation message due to a lost signal, by navigating to Bill Pay or Transfer from the Mobile Banking menu.  Look for the transaction under the list of pending items. You may also contact us for assistance at 1-800-238-4486.  Visit the Contact Us page for our current hours.

What do I need to do if I get a new mobile device or upgrade my device to a new model?

You will need to download the Union Bank Mobile Banking app onto your new mobile device and sign on.

What happens if I get locked out of Mobile Banking?

Go to the Mobile Banking app and select "Login Help." From there you can select "Forgot Password" or "Forgot User ID."

What happens if I forgot my challenge questions and answers or am locked out from Mobile Banking because I entered them incorrectly?

Contact us for assistance at 1-800-238-4486. Visit the Contact Us page for our current hours.

Is Mobile Banking as secure as your other online services?

Using Mobile Banking offers the same security features and protection as our other online services, including encryption and security questions. Mobile Banking users are protected by:

  • Firewall systems and intrusion detection software
  • Encryption of sensitive information that protects information sent over the Internet
  • Internationally recognized security standards and industry best practices
  • User ID and Password with multifactor security
  • Optional: Fingerprint or Face ID

What are some tips to keep my Mobile Banking experience safe?

Here are some tips and general good practices for banking on your mobile device: 

  • Download and apply security updates provided by Apple and Google. These are designed to provide you with protection from known possible security problems.
  • To prevent viruses or other unwanted problems, do not open attachments from unknown or untrustworthy sources.
  • Do not install pirated software or software from unknown sources.
  • Protect against unauthorized access to your mobile device.
  • Do not leave your mobile device unattended during an open Mobile Banking session.
  • Never save your User ID and Password in the mobile device, in memos, or anywhere on your device.
  • Always remember to log off properly by selecting the "Sign Out" button from the menu when you have completed your Mobile Banking activities.
  • Be aware of the potential for fraudulent text or multimedia messages (SMS/MMS). The bank will never request or invite customers to sign on to its Mobile Banking via an SMS/MMS message.
  • Be aware of the potential for fraudulent Mobile Banking apps.
  • Take caution when jailbreaking or rooting your device.

What if I lose my mobile device?

There will be no financial information from Union Bank saved on your mobile device as part of our Mobile Banking app. Do not save images during your Mobile Banking session to your mobile device.

For additional security, if you have Fingerprint or Touch/Face ID Login setup on your lost device and you have the Mobile Banking app on another device, you can go to the 'More' menu, select Fingerprint or Touch/Face ID Login and then select "Reset Biometrics from All Devices".

To protect your accounts, your User ID, Password and Challenge Question authentication will be required to sign on to Online Banking on the web.

Do not add your login credentials to the memo pad or voice record them on your mobile device, as this information could then be obtained by others. Password protect your mobile device if possible.