With Online Banking, you can pay bills; transfer funds between Union Bank® accounts; transfer funds from and to external bank accounts; and view your account balances, transactions, statements, paid checks, deposited checks, and deposit slips.
You may sign up for Online Banking today if you have a Union Bank checking, savings or a money market account, or a CD, Mortgage, or loan, as well as a UnionBanc Investment Services (UBIS) Portfolio Connection® # brokerage account. You can access Online Banking immediately with your debit or ATM card and PIN or your telephone banking PIN. Sign up now to get started.
Yes. Please visit the enrollment page.
Your Online Banking password is a combination of letters and numbers that you select. It is separate from your PIN.
You can use Online Banking with the following account types:
Sign on to Online Banking, go to Profile and select Change Address. Or call us at 1-800-238-4486 and speak to a Client Service Representative.
Your User ID is a unique identifier that can be a a combination of letters and numbers that you select to identify yourself to us when you sign on to Online Banking.
Click on the Forgot Password link on the password page. Follow the steps to select a new password.
Sign on to Online Banking, go to Profile, then select Change Password.
You can make a payment to any individual, business, or merchant with a United States address. We strongly advise against using Bill Pay to pay your taxes, as local, state, and federal agencies frequently require that coupons accompany these payments. Union Bank will not be liable for any penalties resulting from late or missing tax payments.
Payments you schedule are paid in one of three ways:
First, call the merchant to verify whether the payment was received. If not, sign on to Online Banking and then view the status of the payment. If you have questions or need to file a claim, call us at 1-800-238-4486 with the information. We will begin our investigation promptly, and are required to notify you in writing within 10 business days (or 20 business days for new accounts) with the status or resolution of your claim. During our initial investigation, if we need any additional information we’ll contact you immediately.
View our Online Bill Pay instructional videos here.
Bill Pay is available for any Union Bank checking account or money market account, as well as for the UBIS Portfolio Connection # account from UnionBanc Investment Services. Please note there are transaction limitations for money market accounts. Excess Activity Charges may apply. Transactions utilizing the UBIS Portfolio Connection # account may involve the liquidation of portfolio holdings if there is not enough uninvested cash in the UBIS Portfolio Connection # brokerage account to cover the requested transaction. These liquidations will incur standard brokerage fees. Fees may apply for special services such as same day or next day payments.
You can transfer funds to or from eligible Union Bank accounts you own. You can also set up external transfers to and from checking, savings or money market accounts that you own. Personal clients can also transfer funds to accounts they do not own, either at Union Bank or other financial institutions. You can make one-time or recurring transfers and even schedule multiple transfers at once to save time. Fees may apply for special services such as same day or next day transfers.
Most transfers can be made until midnight each business day. Transfers to or from external accounts you own must be submitted by 10 p.m. Pacific Time. Transfers submitted after the cut off times are initiated the following business day.
To safeguard all financial and personal information, Union Bank:
We support most current and popular web browsers that are 128-bit encrypted. See our computer requirements for detailed information.
Our Union Bank team of technical security specialists continually work to ensure that all financial transactions, data transmissions, and communications remain fully secure by accepting only browsers with 128-bit encryption.
Encryption systems scramble electronic communications and information and allow users to communicate on the Internet with confidence, knowing their security and privacy are protected. We use 128-bit encryption, which provides powerful protection for Internet transactions.
For fast access, download our Mobile Banking app for iPhone®, iPad®, or Android™ devices # from the app store.
All Online Banking features are available at all times except during system updates. These typically occur as follows (PT):
Access to the service may also be unavailable without notice for the following reasons:
Union Bank updates your account information by 6:00 a.m. (PT) Tuesday through Friday and by 8:00 a.m. (PT) on Saturdays, except on bank holidays. There is no update on Sunday or Monday. All transactions completed on Saturday, Sunday, and Monday are included in the Tuesday morning update.
There is no charge for enrolling in Online Banking, or Online BillPay. Fees may apply for special services, such as same day or next day transfers or payments.
Online Banking with Quicken® and QuickBooks®
Union Bank® clients who are users of Quicken or QuickBooks software packages from Intuit have multiple methods available for using these products to access their Union Bank® account information including Web Connect, Express Web Connect, and Online Banking with Software (Direct Connect). Please note only the last 3 versions of the software are supported.
Intuit, the maker of Quicken and QuickBooks, provides detailed descriptions of Web Connect, Express Web Connect, and Direct Connect through their software and their online resources. For more information from Intuit, go to www.quicken.com/support for Quicken, or go to http://support.quickbooks.intuit.com/support/ for QuickBooks.
This method allows clients to manually download files from the Union Bank Online Banking service to record their transactions and account balances. Union Bank recommends this approach for account data downloads. We also recommend that clients use the Union Bank Online Banking service to pay bills and make transfers. Click here to register for Union Bank Online Banking.
With this method clients enter their Union Bank Online Banking User ID and Password directly into their Quicken software. The software uses this information to connect directly to the Union Bank Online Banking service. The software then downloads account transaction and balance information on the clients’s behalf. Union Bank has found this method to be unreliable and recommends that clients not use it.
Online Banking with Software utilizes the Direct Connect service to connect to Union Bank directly from Quicken or QuickBooks software. Direct Connect allows clients to download transactions, pay bills, and transfer money between accounts. Please note fees apply for use of this service.
If you encounter registration problems with Online Banking with Software (Direct Connect), you may contact Union Bank at 1-800-238-4486. For all other issues with Online Banking with Software (Direct Connect), Web Connect, or Express Web Connect, please contact Intuit directly. For Quicken, go to www.quicken.com/support, or for QuickBooks, go to http://support.quickbooks.intuit.com/support.
Union Bank does not charge fees for Web Connect.
Web Connect has proven to be a very effective method to download data.
For the data download to Quicken or QuickBooks, sign on to Online Banking, go to “Account Detail”, and select "Download Account Detail."
Union Bank does not charge fees for Express Web Connect. Note this is a service provided by Intuit and is available for Quicken only.
If you provided one of these services with your unionbank.com Online Banking User ID and Password, such services obtain your account information from unionbank.com. Union Bank is not able to support these services. These services use automated scripts to retrieve account information which can be unreliable. Please be aware that if you provide your User ID and Password to services other than Union Bank, you do so at your own risk because the security of these services is beyond Union Bank’s control.
A more reliable and secure way to download your account data to Quicken or QuickBooks is to use Web Connect.
If you are having problems with Express Web Connect, please ensure that Quicken has your current Online Banking User ID and Password. If problems persist, please contact Intuit - troubleshooting tips and contact information can be found at https://www.quicken.com/support .
In Quicken, go to “Tools” and select “Add Account”. Search for “Union Bank - Web”, and then enter your Union Bank Online Banking login credentials when prompted.
If you encounter issues with Express Web Connect, troubleshooting tips and contact information can be found at www.quicken.com/support.
There are fees that may apply, such as monthly online account access fees, excess session fees, and excess payment fees. See our Personal Accounts Fee Schedule for more information.
After you complete your application for Online Banking with Software, we will mail a PIN to you within 5 business days. If you have forgotten your PIN, please call the Online Banking Service Specialists at 1-800-238-4486. In order to provide the highest level of security, Union Bank employees do not know or have access to your current PIN. However, they can reset your PIN to the last one mailed to you or mail you a new PIN.
In Quicken, go to “Tools” and select “Add Account”. Search for “Union Bank - Quicken” and complete the required information. Note your User ID is your Social Security Number, and your password (PIN) is supplied by Union Bank.
In QuickBooks, go to “Banking”, then “Online Banking”, then “Set Up Account For Online Services”. Select your QuickBooks account, and then enter “Union Bank - QuickBooks” for your financial institution.
For maximum benefit, try to download your account information every three to five days. Your account information is updated once each business day and attempting to download more than daily will not provide you with any more information and may result in extra session charges.
Your account information is updated by 7:30 a.m. (Pacific Time) Tuesday through Friday and 9:30 a.m. (Pacific Time) on Saturday, except on bank holidays. There is no update on Monday morning, because Saturday and Sunday are not business days. All transactions completed on Saturday, Sunday, and Monday will be included in the Tuesday morning update.
The Online Banking With Software system requires periodic maintenance and upgrades, and this is scheduled to occur between 12 a.m. and 4 a.m. Pacific Time daily. Please do not rely on the availability of Online Banking With Software during this maintenance window. If you are unable to connect during this time, please try again outside of the maintenance window.
You can make a payment to any individual, business, or merchant with a United States address. However, Union Bank discourages you from using Online Bill Payment to pay federal, state, or local tax agencies if the payment is sent by check. These agencies frequently require that coupons accompany these payments, which can't be done through Online Bill Payment.
Your Online Bill Payment will be made by transferring funds electronically from your Union Bank account to the payee. If a payee is not set up to receive electronic payments, we will send a check drawn on your Union Bank account. About 60 percent of all payments are sent electronically, and we're constantly working to increase the number of electronic payments.
For payments made electronically, your Union Bank account will be debited on the due date you enter into your software. For payments made by check, your Union Bank account will be debited when the check is presented for payment. Because the check is sent two to four days prior to the due date, the check may be debited from your Union Bank account prior to the due date you enter. For this reason, you should always have available funds on deposit before the due date you enter into your software.
Just send us an email or call our Online Banking Service Specialists at 1-800-238-4486. We will conduct an investigation to determine the cause of the problem and correct it. In addition, provided you scheduled your payment correctly and provided accurate payee name, address, and account number information, we will work with the payee to have any late fees or finance charges reversed or reimbursed to you directly. Certain limitations apply, so be sure to read the "Online Banking With Software Agreement" for complete details.
Checks are mailed from one of several locations throughout the United States, depending on the location of the payee.
Online Bill Payments may be made from any Union Bank checking or UnionBanc Investment Services Portfolio Connection® # brokerage account that you have asked us to link to your Online Banking with Software service. If an account is not linked to your service, you can add it by sending an email using Online Banking with Quicken or QuickBooks.
No, Online Banking with Software cannot be used to make payments outside of the United States.
Check your statement for any additional processing requirements when payment is made without the payment coupon. This applies to payments made by check.
Call the Payee to verify the account number format and the remittance address if you are unsure of this information. Ask if there is a different address for payments made without the payment coupon.
Double-Check the address after you enter it. Make absolutely sure it's correct.
Use the standard merchant listing for a payee if one is available. The payments for this payee all go to a central address which may differ from the address on your bill.
Schedule your first Online Bill Payment to be paid well in advance and monitor the time it takes to process and credit your payment.
We will process your transfer request the same day if you complete and transmit it by 9:00 p.m. (Pacific Time) Monday through Friday, except on bank holidays.
No, the service does not provide direct transfers between Union Bank accounts and accounts at other financial institutions. However, this feature is part of our Online Banking service at unionbank.com.
If you are an Online Banking client, then no enrollment for Mobile Banking is required. Simply download the Union Bank Mobile Banking app from your mobile device and sign on using your Online Banking ID and password. The app can be found on the Apple App Store or Google Play Store. #
Yes, you will need to be an Online Banking client. Once you are an Online Banking client, then no enrollment in Mobile Banking is needed. Simply download the Union Bank Mobile Banking app from your mobile device and sign on using your Online Banking ID and password. The app can be found on the Apple App Store or Google Play Store.
We strongly recommend that you use or upgrade to the latest version of software or device supported by Union Bank:
Contact your mobile provider for support with any of these steps. Note that you may incur and are responsible for any charges assessed by your mobile service provider.
Download the Union Bank Mobile Banking app on your mobile device and sign on using your Online Banking ID and password. The app can be found on the Apple App Store or Google Play Store.
If you have a smart device including an iPhone, iPad, or Android device # , it's likely you can use Mobile Banking. If you are using an older device that does not contain the required security features to use Mobile Banking, you may need to upgrade to a newer device to use Mobile Banking. You may incur and are responsible for charges assessed by your wireless provider.
No, use the same User ID and Password you use to log in to Online Banking when accessing the Union Banking Mobile Banking app.
It's quick and easy to turn off Mobile Banking. Sign on to Online Banking, navigate to the "Services" page. Select "Mobile Banking" under the "Transaction Activities and Services" menu, then select "Turn Off Mobile Banking" and click the "Submit" button.
The following features are available through Mobile Banking:
The Mobile Banking app has been optimized to suit the needs of our clients and provides an easy-to-use channel on the go.
You can pay bills to anyone, anywhere in the U.S. using the Union Bank Mobile Banking app. Payees can be added directly through the app.
You will have all the transfer capabilities you have in Online Banking. You can transfer to/from your Union Bank accounts and other owned accounts. You can transfer to non-owned Union Bank or external accounts. To add an account, simply sign on to Online Banking.
Yes, Mobile Banking is available 24 hours a day, 7 days a week, except during the bank's regular maintenance period for your online services.
Yes. You can use multiple mobile devices to sign on to the Mobile Banking app as long as the app has been downloaded onto each device from the Apple App Store or Google Play Store.
There is no bank fee to use or access the Mobile Banking app. Check with your wireless provider for more information about fees associated with accessing the Internet from your mobile device.
The connection speed may vary for different wireless service providers, different data usage plans, and different geographical locations. If you experience a slow response, please check with your wireless service provider.
Using your mobile device to enter data takes a little practice. Passwords are case sensitive, so make sure you are entering your Password exactly as it is set up in Online Banking. If your Password begins with a lowercase letter, you may need to use your mobile device’s shift key to change the default from uppercase. In addition, some mobile devices require extra shift key presses to enter numbers instead of letters. Finally, if you are using T9 (predictive text), you may wish to temporarily disable it during sign on.
The signal display on the mobile device is an indication of the phone's ability to place calls. The Mobile Banking app requires a data network to perform data exchanges. The problem you described could be due to lack of signal or no data connection on the mobile device. Please contact your wireless service provider for assistance.
Upon successful completion of a transfer or bill payment, a confirmation message displays on the screen. The confirmation message includes the transaction amount, the accounts or payees in the transaction, and a confirmation number. If you do not receive a confirmation message, select Transfers or Bill Payments from the Mobile Banking main menu to locate the item. You may also contact us for assistance at 1-800-238-4486, Monday-Friday: 7:00 a.m. to 9:00 p.m., Saturday: 8:00 a.m. to 5:00 p.m. Pacific Time (excludes federal holidays).
Select ‘Sign Out’ to log out of Mobile Banking, and then click ‘Yes’
If you do not receive a confirmation message due to a lost signal, you may verify a transaction by navigating to the Transfers or Bill Payments page in the Mobile Banking app. Look for the transaction in the list of pending items. You may also contact us for assistance at 1-800-238-4486, Monday-Friday: 7:00 a.m. to 9:00 p.m., Saturday: 8:00 a.m. to 5:00 p.m. Pacific Time (excludes federal holidays).
You will need to download the Union Bank Mobile Banking app on your new mobile device and sign on.
Go to the Mobile Banking app and select "Login Help." From there you can select "Forgot Password" or "Forgot User ID."
Contact us for assistance at 1-800-238-4486, Monday-Friday: 7:00 a.m. to 9:00 p.m. Saturday: 8:00 a.m. to 5:00 p.m. Pacific Time (excludes federal holidays).
Using Mobile Banking offers the same security features and protection as our other online services, including encryption and security questions. Mobile Banking users are protected by:
Here are some tips and general good practices for banking on your mobile device:
There will be no financial information from Union Bank saved on your mobile device as part of our Mobile Banking app. Do not save images during your Mobile Banking session to your mobile device.
To protect your account, your User ID, Password, and Challenge Question authentication will be required for the sign on to access our other online services on the web.
Do not add your login credentials to the memo pad or voice record them on your mobile device, as this information could then be obtained by others. Password protect your mobile device if possible.
Yuby is a free app designed to help your child learn how to manage money by teaching the relationship between earning, saving and spending. It is intended for educational purposes only. No financial transactions actually occur, and Union Bank does not collect any personal information via the Yuby app. The Yuby app is available for download on the Apple App Store.
Portfolio Connection and other brokerage and investment advisory services are available through UnionBanc Investment Services LLC, an SEC-registered broker-dealer, investment adviser, member FINRA/SIPC, and subsidiary of MUFG Union Bank, N.A. and: • Are NOT deposits, or other obligations of, or guaranteed by, the Bank or any Bank affiliate • Are NOT insured by the FDIC or by any other federal government agency • Are subject to investment risks, including possible loss of the principal amount invested.