COVID-19 Resource Center

Please note that if you are not a Union Bank client or if you have not logged into your account, e-mail communications to Union Bank or its employees are not secured or encrypted and may be read, intercepted, or accessed by unauthorized third parties.

• Our digital banking platforms give you 24/7 access to your finances where you can view account activity, deposit checks, move money, pay bills, set up and manage alerts, and access your statements.

• Download the Union Bank App to review your accounts, deposit checks, and more. App for iphone and android devices.

• See all our frequently asked online and mobile banking questions in our learning center.

• For branch location and hours, please visit our branch locator. We also recommend that you call the branch to confirm our team is available to assist you as website hours may not always be accurate due to short term COVID closures.   

• Some locations may be limiting the number of clients entering the branch at any one time.  This controlled access model allows us to manage social distancing while still giving you ready access to the branch.  Drive-up locations are in operation, visit our branch locator to confirm locations and hours available. 

• We continue to clean our branches, including ATM screens and keypads, with EPA-approved disinfectants.
• If you have a fever, cough, shortness of breath, or have come into contact with someone who has COVID-19, we ask you interact with us online or by phone. We are also ensuring that our branch colleagues remain home if they exhibit any symptoms or have come in contact with the virus.

• In the current environment, there are fewer coins available from the Treasury impacting our ability to fulfill coin orders; we are closely monitoring the situation. Please be aware at the moment our coin supply is limited and we may not be able to fulfill your request. Learn more about the shortage from the Federal Reserve Bank.

Temporary branch closures: 

• Alamo Branch: 3191 Danville Blvd., Alamo, CA. 94507.

  • Call the Danville Branch 925-837-9111 to schedule safe deposit access.

• Sunny Hills Branch: 1080 East Bastanchury Road, Fullerton, CA. 92835.

  • Call the Fullerton Branch 714-879-7441 to schedule safe deposit access.

• Brea Branch:  203 W. Imperial Highway, Suite C, Brea, CA 92821.

  • Call the University Branch 714-572-1125 to schedule safe deposit access.

• Pacific Grove Branch: 580 Lighthouse Avenue, Pacific Grove, CA 93950
• Bayside Branch: 1090 Bayside Dr, Newport Beach, CA 92660.

  • Call the Westcliff Branch 949-642-3111 to schedule safe deposit access.

• Sunrise Branch:  5748 Sunrise Boulevard, Citrus Heights, CA 95610.

  • Call the Country Club Branch 916-482-3600 to schedule safe deposit access.

• Arques Avenue Branch: 1109 East Arques Avenue, Sunnyvale, CA 94085.

  • Call the Sunnyvale Branch 408-738-4900 to schedule safe deposit access. 

• Stevens Creek Branch: 3290 Stevens Creek Blvd, San Jose, CA 95117.

  • Call the Alameda Taylor Branch 408-286-1700 to schedule safe deposit access.

• Santa Barbara-Cottage: 220 Nogales Avenue, Santa Barbara, CA 93105.

As the world works to contain COVID-19, our top priority remains the health, safety and wellness of our clients, colleagues and the communities we serve.

Due to rising COVID-19 case numbers and hospitalizations linked to the Delta variant of the coronavirus and recent updates to CDC guidelines, Union Bank is taking a number of additional steps to continue protecting those onsite at our facilities and branches. This includes:

Vaccinations

• Beginning October 4, 2021, we will require all colleagues, contractors, and vendors who are onsite at a Union Bank facility or branch to be fully vaccinated. The vaccines have proven to be both safe and highly effective in preventing the COVID-19 virus or dramatically reducing its severity and we believe they are important to maintaining the health and safety of our communities.

Masking Guidelines

• At this time all locations will require colleagues and clients to wear masks in indoor common areas and shared spaces, regardless of vaccination status.
• We are actively utilizing local guidelines and CDC recommendations to assess the protocols necessary to keep our clients and colleagues safe. 

We are conscious of the fact that cities around the world are at different stages of the pandemic and vaccine distribution. We are approaching this next step with care, thoughtfulness and sensitivity. Thank you for the trust you place in us every day. We are in this together.

• To protect yourself against email, online, and phone scams, please review the following cyber-security practices. The following IRS page highlights information regarding tax scams / consumer alerts.

• Are my deposits FDIC-insured? Deposits at FDIC-insured institutions, including Union Bank, are insured to at least $250,000 per depositor for each account ownership category. Detailed information including how to maximize coverage can be found at fdic.gov/deposit.

Individuals with a workplace retirement plan or Individual Retirement Account (IRA) who are affected by COVID may receive favorable tax treatment for withdrawals from these plans, thanks to the CARES (Coronavirus Aid, Relief, and Economic Security) Act. For more details, visit the IRS Coronavirus Tax Relief site.