Union Bank® COVID-19 Relief for Businesses

If you have previously logged onto the PPP loan portal, you can reset your password by clicking the “Forgot Password” link on the portal login page and by following the on-screen instructions. For additional guidance, please download and review our Quick start guide to reset your password.

If the “Forgot Password” process does not work for you, please contact your banker or relationship manager.

Reset Password Instructions

• Click on Reset Password button below
• Enter the email address associated with your account and click Reset Password. You will receive an email to reset your password within 5-10 minutes. If you do not receive it, please check your spam box for an email from payrollprotectionadmin@unionbank.com.
• Click the Reset Password link in the email.
• Enter the last four digits of the Taxpayer Identification Number (TIN) associated with your account. A One-Time Password (OTP) will then be emailed to you. Please do not close the page or you will need to restart the process to request a new password.

• Open a second browser to check your email for a message with subject line Your One-Time Passcode. Enter the six-digit (e.g., 123456) OTP passcode. If you do not receive the email within 5-10 minutes, please check your spam box for an email from noreply@unionbank.com.

• Enter a new password that is alphanumeric and uses only the following special characters, ! # $ % - _ = +
• You will now be able to log into the PPP Loan Portal. For direct access to the PPP Loan Portal, go to www.unionbank/ppp.

• Should you need further assistance, please submit a request to be contacted through our Contact me form or call your assigned Union Bank Business Advisor.

The forgiveness process consists of a lender review and an SBA review.  When you first submit your PPP loan forgiveness application and required supporting documentation, it will be reviewed by Union Bank.  We will reach out to you via email if we have any questions or if there is missing documentation.  Lenders have 60 days to complete their review once a signed PPP loan forgiveness application with complete supporting documentation is received.  Once the lender review has been completed, the lender will submit the forgiveness application to the SBA.  The SBA typically completes their review and remits any payment within 90 days of the forgiveness application being submitted to them.

Documentation varies by business type. Please download and review our guide for PPP Loan Forgiveness: Required documentation to support your application.

Once you’ve completed your application it will be submitted, and “Document Placeholders” will appear in your “To Do List.” You can upload your supporting documentation to the Document Placeholders. Please see pages 10-11 of the PPP Loan Forgiveness User Guide for additional instructions on how to upload documentation.

After submitting your PPP loan forgiveness application, you should receive an email from DocuSign with the subject "Documents for your DocuSign Signature." The email will prompt you to sign your forgiveness application electronically. Once your electronically signed forgiveness application is received, we can continue processing your forgiveness request. If you do not receive a DocuSign email from us within 48 hours after submitting your application, please check your spam folder. If after searching your spam folder, you still cannot locate an email from DocuSign, please submit a request to be contacted through our Contact me form.

No, once you complete the “Review and Submit” page of the application, you will not be able to view the forgiveness application again.  Please print the “Review and Submit” page if you would like a copy of what you input.  During the lender review of the forgiveness application, you will also be sent a Docusign version of your forgiveness application that you can print and retain for your records.

To pay off your PPP loan please contact us at 800-999-4406.

If you recently submitted your application, this email is most likely for the cancellation of a duplicate application. Please check the “Status Tracking and Tasks” section of the PPP loan portal to see your current applications. Any applications with a “Lender Status” of new are still active. The “Request #” for any active application should be different than the application # referenced in the cancellation email.

Yes, if you are on the same page of the portal for more than 30 minutes the page will time out.  You will be notified that an error occurred while saving your application and the portal will not let you proceed to the next page.  You will need to exit the portal, log back in, and resume your application from the “To Do List” or start a new application if you were on the first page of the application when you received the error.

Yes.

Please make sure you are following the guidelines below when inputting your OTP.

• Ensure you are entering only the last 4 of the TIN on the prior screen.
• Ensure you aren’t copy and pasting the OTP. This can cause extra spaces to be entered.
• Ensure you are only entering the 6-digit number in the email and not including “OTP” or any spaces in your input.
• Make sure you are using the most current OTP email. The email time stamp should be from after you started your current logon attempt.

If you have additional questions, please submit a request to be contacted through our Contact me form.

No, but we will continue processing your PPP loan during this period, notify you via email of our credit decision and approved PPP loan applications will be placed in a queue. Once the SBA begins accepting PPP loan applications for businesses with 20 or more employees, we will submit all completed and approved PPP loan applications in the order they were received.

Yes, this is a legitimate email.  During the application process, borrowers will receive two DocuSign emails with documents to digitally sign.  The first will be the Borrower Application form.  The second will be the loan note and closing documents once the SBA approval is received.

Payments on both first draw and second draw PPP loans are deferred for up to 10-months after the end of the covered period.  The covered period is up to 24-weeks from the date that loan proceeds were received by the borrower.  If a forgiveness application is submitted prior to 10-months after the end of the covered period, payments will continue to be deferred until the forgiveness process is completed.

No, the funds must be funded into a business account at Union Bank.

The person digitally signing the DocuSign documents needs to be an authorized representative of the business who has the authority to make the certifications contained in the Borrower Application Form and loan documents.

The account should be credited within 2-4 business days of digitally signing all loan documents.