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Union Bank® COVID-19 Relief for Businesses

PPP Loans and Forgiveness updates

Last updated: August 26, 2021

Important information for all PPP first and second time borrowers below.

Forgiveness Update

SBA Paycheck Protection Program (PPP) loan forgiveness applications for first and second draw borrowers are now being processed. If you are interested in applying, please see important updates below:

For PPP loans of $150,000 or less:

On August 4, 2021, the SBA launched an application portal to allow borrowers with Paycheck Protection Program (PPP) loans of $150,000 or less to apply for forgiveness directly through the SBA. Union Bank® has opted to participate in the SBA PPP Direct Forgiveness program, which will enable eligible borrowers to take advantage of a streamlined forgiveness process. We encourage you to download and review the instructions provided in the SBA Direct Forgiveness Platform User Guide .

How to start the PPP loan forgiveness application process:

  • Access the SBA PPP Direct Forgiveness Portal and click Register to Start your Request.

  • Follow the on-screen instructions to complete the registration process and to begin the forgiveness application process.
  • After submitting your forgiveness application, you can track the progress of your request using SBA PPP Direct Forgiveness Portal dashboard.

  • If there is any incorrect information on the SBA portal, please let us know by using the Contact Me form below so that we can correct the information before you submit your application. A PPP Specialist will respond to your inquiry.

  • Once the SBA makes a decision about your forgiveness request, they will notify us, and a communication will be available for you on the SBA portal.

For PPP loans of $150,000 or more:

  • If your PPP loan amount exceeds the SBA Direct Forgiveness limitation of $150,000, please apply through the Union Bank Business loan portal. You can also log in below.

  • Once we receive your application, we will be able to extend your deferral period as we work to process your PPP loan forgiveness request.

What’s next (All PPP loans)?

  • If you apply and receive full forgiveness, you are not responsible for any payments.
  • If you apply and receive partial forgiveness, we’ll send you a statement ahead of your first scheduled payment with the remaining balance due on the PPP loan and due date.
  • If you do not apply for and obtain forgiveness, we’ll send you a statement ahead of your first scheduled payment to begin making payments on your PPP loan.

​​​Helpful resources:

Additional information:

  • Emails from the PPP loan & forgiveness portal will come from a email address.  Please do not reply to this email address; if you need to reach us, please submit a request to be contacted through our Contact me form.

Union Bank clients with access to the PPP loan & forgiveness portal

I have previously accessed the Union Bank PPP loan portal. Use your email (username) and password.

Union Bank clients with a previous PPP loan without access to the PPP portal

I need help accessing the loan & forgiveness portal including a password reset.

Prefer to talk to a PPP specialist?

Click below, let us know how we can help and we’ll contact you.

Contact me

Frequently asked questions

How do I reset my password for the PPP loan portal?

If you have previously logged onto the PPP loan portal, you can reset your password by clicking the “Forgot Password” link on the portal login page and by following the on-screen instructions. For additional guidance, please download and review our Quick start guide to reset your password.

If the “Forgot Password” process does not work for you, please contact your banker or relationship manager.

Reset Password Instructions

  • Click on Reset Password button below
  • Enter the email address associated with your account and click Reset Password. You will receive an email to reset your password within 5-10 minutes. If you do not receive it, please check your spam box for an email from
  • Click the Reset Password link in the email.
  • Enter the last four digits of the Taxpayer Identification Number (TIN) associated with your account. A One-Time Password (OTP) will then be emailed to you. Please do not close the page or you will need to restart the process to request a new password.
  • Open a second browser to check your email for a message with subject line Your One-Time Passcode. Enter the six-digit (e.g., 123456) OTP passcode. If you do not receive the email within 5-10 minutes, please check your spam box for an email from

  • Enter a new password that is alphanumeric and uses only the following special characters, ! # $ % - _ = +
  • You will now be able to log into the PPP Loan Portal. For direct access to the PPP Loan Portal, go to www.unionbank/ppp.
  • Should you need further assistance, please submit a request to be contacted through our Contact me form or call your assigned Union Bank Business Advisor.

How does the PPP loan forgiveness process work?

The forgiveness process consists of a lender review and an SBA review.  When you first submit your PPP loan forgiveness application and required supporting documentation, it will be reviewed by Union Bank.  We will reach out to you via email if we have any questions or if there is missing documentation.  Lenders have 60 days to complete their review once a signed PPP loan forgiveness application with complete supporting documentation is received.  Once the lender review has been completed, the lender will submit the forgiveness application to the SBA.  The SBA typically completes their review and remits any payment within 90 days of the forgiveness application being submitted to them.

What documentation is required to request PPP loan forgiveness?

Documentation varies by business type. Please download and review our guide for PPP Loan Forgiveness: Required documentation to support your application.

How do I upload supporting documentation to my application?

Once you’ve completed your application it will be submitted, and “Document Placeholders” will appear in your “To Do List.” You can upload your supporting documentation to the Document Placeholders. Please see pages 10-11 of the PPP Loan Forgiveness User Guide for additional instructions on how to upload documentation.

How do I sign my loan documents?

After submitting your PPP loan forgiveness application, you should receive an email from DocuSign with the subject "Documents for your DocuSign Signature." The email will prompt you to sign your forgiveness application electronically. Once your electronically signed forgiveness application is received, we can continue processing your forgiveness request. If you do not receive a DocuSign email from us within 48 hours after submitting your application, please check your spam folder. If after searching your spam folder, you still cannot locate an email from DocuSign, please submit a request to be contacted through our Contact me form.

Once I have submitted my forgiveness application, can I go back in and review the application in the portal?

No, once you complete the “Review and Submit” page of the application, you will not be able to view the forgiveness application again.  Please print the “Review and Submit” page if you would like a copy of what you input.  During the lender review of the forgiveness application, you will also be sent a Docusign version of your forgiveness application that you can print and retain for your records.

How do I pay off my first draw PPP loan?

To pay off your PPP loan please contact us at 800-999-4406.

What should I do if I received an email stating that my forgiveness application had been cancelled due to missing documentation?

If you recently submitted your application, this email is most likely for the cancellation of a duplicate application. Please check the “Status Tracking and Tasks” section of the PPP loan portal to see your current applications. Any applications with a “Lender Status” of new are still active. The “Request #” for any active application should be different than the application # referenced in the cancellation email.

Does the PPP portal time out if I’m on the same page for too long?

Yes, if you are on the same page of the portal for more than 30 minutes the page will time out.  You will be notified that an error occurred while saving your application and the portal will not let you proceed to the next page.  You will need to exit the portal, log back in, and resume your application from the “To Do List” or start a new application if you were on the first page of the application when you received the error.

Will I have to enter the last 4 of my business TIN and One-Time Passcode (OTP) every time I log onto the portal?


Why did I receive an error message when inputting my One-Time Passcode (OTP)?

Please make sure you are following the guidelines below when inputting your OTP.

  • Ensure you are entering only the last 4 of the TIN on the prior screen.
  • Ensure you aren’t copy and pasting the OTP. This can cause extra spaces to be entered.
  • Ensure you are only entering the 6-digit number in the email and not including “OTP” or any spaces in your input.
  • Make sure you are using the most current OTP email. The email time stamp should be from after you started your current logon attempt.

If you have additional questions, please submit a request to be contacted through our Contact me form.

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