Union Bank® COVID-19 Relief for Businesses

Now accepting SBA Paycheck Protection Program (PPP) applications

Updated January 19, 2021

We are now accepting loan applications for PPP first and second time loans. Apply directly through our online loan portal.

To apply for a PPP loan with us you need:

  • An active Union Bank Business Checking account. Learn more about Union Bank Business Checking accounts.

  • To be in business as of February 15, 2020 and your business hasn’t been permanently closed.

Helpful resources:

  • Checklist of required documents by entity type updated 1/19/2021.

  • Important new information regarding Second Draw PPP Loans from the SBA effective 1/19/2021.

  • Step by step application User Guide.

  • Detailed instructions on how to upload documents within the PPP loan portal.

  • Frequently Asked Questions (FAQs) that we heard from many of our business clients.

  • All emails from the PPP loan & forgiveness portal will come from PayrollProtectionAdmin@unionbank.com. Do not reply to this email address; if you need to email us, use our Contact me form.

  • If you have not logged in to the portal for a few months, you may need to reset your password.

  • Your username is the email address you used to register for the PPP loan & forgiveness portal.

In this round and for a fast and easy process, we are accepting applications online only. Our teams can help answer questions, but applications can only be accepted online through the loan portal.

Union Bank clients with access to the PPP loan & forgiveness portal
 

I have previously accessed the Union Bank PPP loan portal and have a username and password.
 

Union Bank clients applying for a PPP loan for the first time
 

I’m a Union Bank Business Checking client and have not previously registered for access to the PPP loan portal.

Get assistance registering

Union Bank clients with a previous PPP loan without access to the PPP portal

I need help accessing the loan & forgiveness portal including a password reset.

Prefer to talk to a PPP specialist?

Call us at 877-671-6877 (Mon – Fri 9:30AM – 4:30PM PT) or click below, let us know how we can help and we’ll contact you.

Contact me

Frequently Asked Questions

First time PPP Borrower

If you did not receive a PPP loan during a previous round, please click here for information regarding eligibility, documentation requirements, and how to apply.

Second time PPP Borrower (also referred to as second draw PPP loans)

If you previously received a PPP loan through Union Bank, you may be eligible for another PPP loan from us. Please click here for information regarding eligibility and requirements.

PPP Loan Forgiveness

Please click here for information regarding PPP loan forgiveness, including documentation requirements and how to apply. For PPP loans of $150K or less, we are awaiting details from the SBA regarding the simplified PPP loan forgiveness process.

First time PPP Borrower

The Small Business Administration (SBA) is reopening the Paycheck Protection Program (PPP) to allow first time PPP borrowers to apply for a PPP loan. First-time PPP loans can be used to help fund payroll costs, including benefits. Funds can also be used to pay for mortgage interest, rent, utilities, worker protection costs related to COVID-19, uninsured property damage costs caused by looting or vandalism during 2020, and certain supplier costs and expenses for operations.

Please visit www.sba.gov or www.treasury.gov for more information and details, including the comprehensive program rules.

Frequently asked questions

Who is eligible to apply for a first time PPP loans?

Eligible businesses, together with their affiliates (if applicable), must have 500 or fewer employees (subject to limited exceptions). This includes nonprofits, veterans’ organizations, tribal concerns, self-employed individuals, sole proprietorships, and independent contractors.

Please note, before you can apply for a new PPP loan through Union Bank®, you will need to have an active Union Bank business checking account. If you need to open a new business checking account, we encourage you to learn more.

When can I apply for my first PPP loan through Union Bank?

Union Bank is now accepting first and second PPP loan applications.

Please note, before you can apply for a new PPP loan through Union Bank®, you will need to have an active Union Bank business checking account. If you need to open a new business checking account, we encourage you to learn more.

How will I apply for my first PPP loan?

In this round and for a fast and easy process, we are accepting applications online only. Our teams can help answer questions, but applications can only be accepted online.

What are the current forgiveness terms for first time PPP loans?

First time PPP loans made to eligible borrowers may qualify for full loan forgiveness if during the 8- to 24-week covered period following loan disbursement:

  • Employee and compensation levels are maintained;
  • The loan proceeds are spent on payroll costs and other eligible expenses; and
  • At least 60 percent of the proceeds are spent on payroll costs.

Who can I contact if I have additional questions?

Contact us on the link below, and we will respond to your inquiry promptly

Contact us

Second time PPP Borrower (also referred to as second draw PPP loans)

The Paycheck Protection Program (PPP) now allows eligible borrowers that previously received a PPP loan to apply for a second draw PPP loan with the same general loan terms as their first PPP loan. Second draw PPP loans can be used to help fund payroll costs, including benefits. Funds can also be used to pay for mortgage interest, rent, utilities, worker protection costs related to COVID-19, uninsured property damage costs caused by looting or vandalism during 2020, and certain supplier costs and expenses for operations.

Please visit www.sba.gov or www.treasury.gov for more information and details, including the comprehensive program rules.

Frequently asked questions

Will Union Bank be offering second draw PPP loans?

Yes, we are accepting second draw PPP loan applications.  

Who is eligible to apply for a second draw PPP loan?

Subject to the provisions and requirements set forth in the program rules, your business is eligible for a second draw PPP loan if you:

  • Previously received a first draw PPP Loan and will or have used the full amount only for authorized uses;
  • Have no more than 300 employees; and
  • Can demonstrate at least a 25% reduction in gross receipts between comparable quarters in 2019 and 2020.

Please note, before you can apply for a new PPP loan through Union Bank®, you will need to have an active business checking account. If you need to open a new business checking account, we encourage you to learn more.

What is the maximum loan amount for a second draw PPP loan?

For most borrowers, the maximum loan amount of a second draw PPP loan is 2.5x average monthly 2019 or 2020 payroll costs up to $2 million.

For borrowers in the Accommodation and Food Services sector (NAICS 72), the maximum loan amount for a Second Draw PPP Loan is 3.5x average monthly 2019 or 2020 payroll costs up to $2 million. Click here to confirm your NAICS code.

When can I apply for a second draw PPP loan?

Union Bank is now accepting second PPP loan applications.

Please note, before you can apply for a second draw PPP loan through Union Bank®, you will need to have an active Union Bank® Business Checking account. If you need to open a new business checking account, we encourage you to learn more.

How can I apply for a second draw PPP loan through Union Bank?

In this round and for a fast and easy process, we are accepting applications online only. Our teams can help answer questions, but applications can only be accepted online.

Do I need to request PPP loan forgiveness for my first PPP loan before I can apply for a second draw PPP loan? 

No. However, you will need to have used the funds from your first draw PPP loan prior to receiving the funds from a second draw PPP loan.

What are the PPP loan forgiveness terms for a second draw PPP loan?

Second draw PPP loans made to eligible borrowers qualify for full loan forgiveness if during the 8- to 24-week covered period following loan disbursement:

  • Employee and compensation levels are maintained in the same manner as required for the first draw PPP loan;
  • The loan proceeds are spent on payroll costs and other eligible expenses; and
  • At least 60 percent of the proceeds are spent on payroll costs.

Who can I contact if I have additional questions?

Contact us on the link below, and we will respond to your inquiry promptly

Contact us

PPP loan forgiveness

Under the Paycheck Protection Program (PPP), PPP loans may be eligible for forgiveness if borrowers use the proceeds to maintain their payrolls and pay other specified expenses.

On December 27, 2020, the Consolidated Appropriations Act, 2021 was signed into law. The legislation includes a proposal to update PPP loan forgiveness standards. We are currently awaiting final guidance from the SBA on implementation of the updated standards.

In the interim, you should be aware that the guidelines:

  • Include a proposal to simplify the loan forgiveness standards for PPP loans of less than $150,000. We anticipate receiving updated guidelines from the SBA within the next 30 days and therefore have paused processing PPP loan forgiveness applications for PPP loans of less than $150,000.
  • Expand expenses eligible for forgiveness to also cover certain operating expenses, property damage costs, supplier costs, and investments made to comply with safety guidelines for protecting workers from COVID-19.

This page will be updated as we receive specific guidance from the SBA and the Treasury Department.

Frequently asked questions

How do I reset my password for the PPP loan portal?

If you have previously logged onto the PPP loan portal, you can reset your password by clicking the “Forgot Password” link on the portal login page and by following the on-screen instructions. For additional guidance, please download and review our Quick start guide to reset your password.

If the “Forgot Password” process does not work for you, please contact your banker or relationship manager.

Reset Password Instructions

  • Click on Reset Password button below
  • Enter the email address associated with your account and click Reset Password. You will receive an email to reset your password within 5-10 minutes. If you do not receive it, please check your spam box for an email from payrollprotectionadmin@unionbank.com.
  • Click the Reset Password link in the email.
  • Enter the last four digits of the Taxpayer Identification Number (TIN) associated with your account. A One-Time Password (OTP) will then be emailed to you. Please do not close the page or you will need to restart the process to request a new password.
  • Open a second browser to check your email for a message with subject line Your One-Time Passcode. Enter the six-digit (e.g., 123456) OTP passcode. If you do not receive the email within 5-10 minutes, please check your spam box for an email from noreply@unionbank.com.

  • Enter a new password that is alphanumeric and uses only the following special characters, ! # $ % - _ = +
  • You will now be able to log into the PPP Loan Portal. For direct access to the PPP Loan Portal, go to www.unionbank/ppp.
  • Should you need further assistance, please email us using our Contact me form or call your assigned Union Bank Business Advisor.

How does the PPP loan forgiveness process work?

The forgiveness process consists of a lender review and an SBA review.  When you first submit your PPP loan forgiveness application and required supporting documentation, it will be reviewed by Union Bank.  We will reach out to you via email if we have any questions or if there is missing documentation.  Lenders have 60 days to complete their review once a signed PPP loan forgiveness application with complete supporting documentation is received.  Once the lender review has been completed, the lender will submit the forgiveness application to the SBA.  The SBA typically completes their review and remits any payment within 90 days of the forgiveness application being submitted to them.

Is Union Bank® processing requests for first draw PPP loan forgiveness?

For loan PPP loan amounts greater than $150,000

Yes, if you received a PPP loan from Union Bank you may request forgiveness of the PPP loan through Union Bank.

For PPP loan amounts less than $150,000
The Consolidated Appropriations Act, 2021 includes a proposal to simplify the loan forgiveness standards for PPP loans of less than $150,000. We anticipate receiving updated guidelines from the SBA within the next 30 days and therefore have paused processing PPP loan forgiveness applications for PPP loan amounts of less than $150,000.

We understand the importance of PPP loan forgiveness to many of our business clients and therefore wanted to make sure you are aware of the following:

  • If you have an existing PPP loan of less than $150,000 and still choose to apply for PPP loan forgiveness now, you may be required to submit a second or supplemental application after the SBA finalizes the updated standards. Therefore you may wish to wait to apply for PPP loan forgiveness once the SBA issues the new guidance.
  • If you choose to apply for PPP loan forgiveness now and need us to process a request for PPP loan forgiveness, please send an email using our Contact me form and we will respond within 3-5 business days.

Once we receive final guidance from the SBA, we will update our systems and notify you via email that we have resumed processing PPP loan forgiveness for PPP loans of less than $150,000.

How do I request PPP loan forgiveness?

Requests for PPP loan forgiveness must be submitted through the Union Bank® SBA PPP loan portal. To become familiar with the process, we encourage you to download and review our PPP Loan Forgiveness: User guide.

Please note, our call center, branch bankers and relationship managers are unable to accept requests for PPP loan forgiveness.

What documentation is required to request PPP loan forgiveness?

Documentation varies by business type. Please download and review our guide for PPP Loan Forgiveness: Required documentation to support your application.

How do I upload supporting documentation to my application?

Once you’ve completed your application it will be submitted, and “Document Placeholders” will appear in your “To Do List.” You can upload your supporting documentation to the Document Placeholders. Please see pages 9-10 of the PPP Loan Forgiveness User Guide for additional instructions on how to upload documentation.

Who can I contact if I have questions about my PPP loan, including loan forgiveness?

Send us an email through our Contact me form. We have a dedicated team working to answer your PPP loan and forgiveness related questions.  Response times can vary depending on the volume of requests for assistance that are received.    

How do I sign my loan documents?

After submitting your PPP loan forgiveness application, you should receive an email from DocuSign with the subject "Documents for your DocuSign Signature." The email will prompt you to sign your forgiveness application electronically. Once your electronically signed forgiveness application is received, we can continue processing your forgiveness request. If you do not receive a DocuSign email from us within 48 hours after submitting your application, please check your spam folder. If after searching your spam folder, you still cannot locate an email from DocuSign, please email us using our Contact me form.

Once I have submitted my forgiveness application, can I go back in and review the application in the portal?

No, once you complete the “Review and Submit” page of the application, you will not be able to view the forgiveness application again.  Please print the “Review and Submit” page if you would like a copy of what you input.  During the lender review of the forgiveness application, you will also be sent a Docusign version of your forgiveness application that you can print and retain for your records.

How do I check the status of my PPP loan forgiveness request?

You can check the status of your requests for PPP loan forgiveness by accessing the dashboard of your PPP loan portal.

How do I pay off my first draw PPP loan?

To pay off your PPP loan please contact us at 800-999-4406.

What should I do if I received an email stating that my forgiveness application had been cancelled due to missing documentation?

If you recently submitted your application, this email is most likely for the cancellation of a duplicate application. Please check the “Status Tracking and Tasks” section of the PPP loan portal to see your current applications. Any applications with a “Lender Status” of new are still active. The “Request #” for any active application should be different than the application # referenced in the cancellation email.

Does the PPP portal time out if I’m on the same page for too long?

Yes, if you are on the same page of the portal for more than 30 minutes the page will time out.  You will be notified that an error occurred while saving your application and the portal will not let you proceed to the next page.  You will need to exit the portal, log back in, and resume your application from the “To Do List” or start a new application if you were on the first page of the application when you received the error.

Will I have to enter the last 4 of my business TIN and One-Time Passcode (OTP) every time I log onto the portal?

Yes.

Why did I receive an error message when inputting my One-Time Passcode (OTP)?

Please make sure you are following the guidelines below when inputting your OTP.

  • Ensure you are entering only the last 4 of the TIN on the prior screen.
  • Ensure you aren’t copy and pasting the OTP. This can cause extra spaces to be entered.
  • Ensure you are only entering the 6-digit number in the email and not including “OTP” or any spaces in your input.
  • Make sure you are using the most current OTP email. The email time stamp should be from after you started your current logon attempt.

If you have additional questions, please email us using our Contact me form.