Lost or Stolen Card

This process allows you to report a lost or stolen card. If you have lost your card and there is no risk of unauthorized use, you may want to deactivate it so that you can reactivate it if you find it later. You need to close your card if it has been stolen, if you have experienced unauthorized transactions, or if you misplaced it and you don't know if you will be able to recover it.
You can also call us. Representatives are available Monday-Friday: 7:00 a.m. to 9:00 p.m., Saturday: 8:00 a.m. to 5:00 p.m., at 1-800-238-4486. From outside the U.S., call 1-323-720-5858.
When should I deactivate my card?
You may prefer to deactivate your card if you have lost it and you know that it was not stolen and cannot be used by an unauthorized person. Once you find your card, you can reactivate it online by selecting Reactivate Card on the Account Services page. If you believe there is some risk that your card was stolen or may be used by an unauthorized person, you should close your card instead of deactivating it.
When should I close my card?
You should close your card if your card was stolen, if there is a risk of unauthorized activity on your card, or if you have already experienced unauthorized transactions on your card.
What are my options when I close my card?
You can replace your card and keep the same card PIN, replace your card and set up a new card PIN, or choose to not replace your card at this time. If you believe your card PIN was compromised because, for example, there was unauthorized activity on your card, you should set up a new PIN for your replacement card.
How long does it take before I receive my replacement card?
You should receive your card in the mail within seven to 10 calendar days.
Where will my replacement card be sent?
The card will be sent to your home address on record at Union Bank. If you have multiple addresses on record with the bank and you are unsure where your card will be sent, please call us at 1-800-238-4486. 
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