Help - Alerts Overview

What are Online Banking Alerts?
Online Banking Alerts allow you to receive specific account information by email or text. Alerts help keep you informed and in control of your money and notify you when important events have taken place within your accounts.
NOTE: Select View Messages at the top of the page to view copies of your recent Alerts.
Will I be charged a fee for this service?
No. This is a free service offered by Union Bank to Online Banking customers. Alerts received on your mobile device, however, may incur charges from your mobile service provider.
How do I set up my alerts?
Just complete three steps to add another level of control to your accounts: 
 
  • Step 1: At Set Up Alerts, choose the first account for which you want to add alerts. Then select the specific alerts you would like to receive. Customize them by entering a dollar threshold or other criteria that are important to you. Select Continue.
  • Step 2: On Set Delivery Options, select email, text message, or both. Then select Yes if you want these alerts to apply to all your accounts. Select Continue.
  • Step 3: Your Alerts Set Up is complete.
What Online Banking Alerts are available and what do they tell me? 
 
  • Overdrawn due to nonsufficient funds: notifies you when a withdrawal has caused the account to become overdrawn due to nonsufficient funds.
  • Advance from overdraft protection: notifies you that funds were advanced through overdraft protection to cover items presented for payment.
  • Available account balance is less than (amount): notifies you when your available account balance is less than an amount you specify.
  • Current balance: notifies you of your current balance for the specified account. You can choose to receive this Alert daily or once a week on a specified day.
  • Deposit greater than (amount) has been made: notifies you when a deposit greater than the specified amount has been made to your account.
  • Direct deposit greater than (amount) has been made: notifies you when a direct deposit greater than the specified amount has been made to your account.
  • Wire transfer credit greater than (amount): notifies you when a wire transfer greater than the specified amount has been credited to your account.
  • Withdrawal greater than (amount) has been made: notifies you when a withdrawal greater than the specified amount has been made from your account.
  • Bill payment greater than (amount) has been sent: notifies you that an online bill payment greater than the specified amount has been sent from your account.
  • Bill payment to be sent in two days: notifies you that an online bill payment will be sent in two days.
Which account types qualify for receiving Alerts?
Most checking, savings, and money market accounts qualify to receive alerts.  The list of available alerts will be different for each account type based on their relevancy.
What delivery options are available?
You can receive your alerts as an email message or a text message to your mobile phone. Select View Messages at the top of the page to view copies of your recent alerts.
How do I get text messaging on my mobile phone?
To subscribe to text messaging, contact your service provider for rates and service plans.
What if my wireless company charges me for an alert that I didn't receive?
Contact your wireless service provider if you are charged for an alert that you did not receive.
Will I receive Alerts if I am traveling?
You will receive alerts anywhere in the U.S. and internationally as long as you get phone service in that area. For your convenience, you can set/change the time zone to match your location and the alert delivery times will be changed accordingly.
Will I receive alerts on my wireless devices when I leave the country?
If your wireless device has global capabilities, you will be able to receive an alert. However, if your device does not have global capabilities, you will receive your text message alerts the next time you turn on your phone in the area covered by your mobile phone plan. Note that your mobile carrier may expire messages if they have not been retrieved after a certain amount of time.
Will my messages be stored if I turn off my phone, if I'm out of range/roaming, or while I'm on the phone?
In most cases, your messages will be stored if your phone is off, out of range/roaming, or while you are on the phone. Please contact your service provider for more information.
Why might I experience a delay in receiving alerts on my wireless devices? You may experience delays as a result of the service offered by your wireless service provider. Contact your service provider for more information.
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Available account balance – The term "available" is used to describe funds deposited to your account that can be withdrawn in cash and used to pay your checks and other transactions.

Available current balance – A current "ledger" balance is the aggregate amount of funds in an account according to the Bank's records, and includes all electronic credits and all cash and check deposits, even if we have not yet received credit for some or all of the deposited checks from the banks they are drawn on.
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