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Small Business - Frequently Asked Questions

Mobile Business Center

Enrollment and Sign On

Features of the Mobile Business Center

Support

Security

Enrollment and Sign On

Q: How do I enroll in the Mobile Business Center?

A: If you are a Financial Center customer, then no enrollment for Mobile Business Center is required. Go to m.unionbank.com on your mobile phone and use your Financial Center ID and password to sign on to Mobile Business Center.
 

Q: Does Mobile Business Center require software to be installed on the cell phone?

A: No. The Mobile Business Center is a browser-based offering that does not require any software to be loaded to the mobile device. After turning on the Mobile Business Center, simply navigate to m.unionbank.com from your mobile web browser. 
 

Q: What are the basic requirements of my cell phone in order to use the Mobile Business Center?

A: The basic requirements are the following:
 
  • Your mobile device must be web enabled.
  • Your mobile browser must be WAP (Wireless Application Protocol) 2.0 or higher.
  • Your mobile device should have the browse Secure/SSL sites enabled, CSS turned on, and JavaScript enabled.

Contact your mobile provider for support with any of these steps. 
 

Q: How do I access the Mobile Business Center?

A: After turning on mobile, open the Internet browser on your mobile phone and go to m.unionbank.com. Remember to check with your wireless provider for more information about fees associated with accessing the Internet from your mobile phone. Union Bank also has custom apps for iPhone, Android, and BlackBerry devices. 
 

Q: Does Union Bank have an app for my mobile device?

A: Union Bank has custom apps for iPhone, Android, and BlackBerry devices. 
 

Q: How do I know if I can access the Mobile Business Center through my cell phone?

A: If you have a mobile Internet browser and Internet access from your phone, it's likely you can use Mobile Business Center. Your mobile phone must support WAP (Wireless Application Protocol) 2.0 or higher, the international standard for applications using wireless communication. Most phones today support WAP. Display of your account information may vary depending on your phone. If you are using an older device that does not contain the required security features to use Mobile Business Center, you may need to upgrade to a newer device to use Mobile Business Center. You may incur and are responsible for charges assessed by your wireless provider. 
 

Q: Do I need a new User ID and password for the Mobile Business Center?

A: No, use the same User ID and password you use to sign on to Internet Business Banking at unionbank.com. 
 

Q: Can I bookmark your site for future use?

A: Yes. To access the Mobile Business Center, enter m.unionbank.com in the URL field of the web browser of your mobile phone. You may bookmark the URL on your first visit to easily access the web site upon subsequent visits. 
 

Q: How is a User's access to the Mobile Business Center canceled?

A: After logging in to the Financial Center, a Web Administrator navigates to the "Admin Console" and selects "Mobile Business Center" in the list of services. Next, the Web Administrator chooses to Delete a User in the Mobile Business Center by deleting the check mark for "Enroll User in Mobile Business Center" box next to the User name. The User will receive an email confirmation that they have been un-enrolled in Mobile Banking.
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Features of the Mobile Business Center

Q: What features are available with the Mobile Business Center?

A: The following features are available through Mobile Banking:
 
  • Secure Sign In/Sign Out
  • View account balances
  • View transaction history
  • Schedule bank transfers to your other owned Union Bank accounts
  • Perform one-time bill payment to existing payees
  • View Pending Payments
  • View Pending Transfers
  • Find nearby Union Bank offices and ATMs
 

Q: What is the difference between the Mobile Business Center site (m.unionbank.com) and the full Union Bank web site (unionbank.com)?

A: The Mobile Business Center site is a simpler version of our Internet Business Banking service found on our unionbank.com web site made specifically for your mobile device. The design is optimized to provide an easy-to-use channel on the go. 
 

Q: Who can I make bill payments to in the Mobile Business Center?

A: You must first set up a payee in Internet Business Banking. Payees are limited to the U.S. Bill payments can then be made through Mobile Banking to payees that have already been set up in Internet Business Banking. To add a new payee, sign on to Internet Business Banking from unionbank.com. Once the new payee is created, you will be able to schedule a bill payment to that payee through the Mobile Business Center. 
 

Q: Which Union Bank accounts can I make transfers to/from in the Mobile Business Center?

A: Transfers can be made to and from owned Union Bank accounts. 
 

Q: Can I use the Mobile Business Center at any time?

A: Yes, the Mobile Business Center is available 24 hours a day, seven days a week, except during the Bank's regular maintenance period for your online services. 
 

Q: Can I use multiple mobile devices to access the Mobile Business Center?

A: Yes. You can use multiple mobile devices to sign on to the Mobile Business Center at m.unionbank.com
 

Q: Is the Mobile Business Center available on my mobile device?

A: Union Bank's Mobile Business Center web site is optimized for mobile devices. Simply go to m.unionbank.com from your mobile Internet web browser. 
 

Q: How much does Mobile Business Center access cost?

A: There is no bank fee to use or access the Mobile Banking service through the Mobile Business Center. Check with your wireless provider for more information about fees associated with accessing the Internet from your mobile phone.
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Support

Q: Do I need to have JavaScript turned on to use the Mobile Business Center on my BlackBerry phone?

A: While the Mobile Business Center will work on all current BlackBerry models with or without JavaScript turned on, we recommend that you turn on JavaScript for a better mobile experience. Please refer to the instructions that came with your phone to enable JavaScript on your BlackBerry or contact your wireless provider. 
 

Q: The Mobile Business Center seems slow...why?

A: The connection speed may vary for different wireless service providers, different data usage plans, and different geographical locations. If you experience a slow response while mobile web browsing or during data transmission, please check with your wireless service provider. 
 

Q: How can I make the Mobile Business Center look better on my cell phone?

A: Please check the settings on your mobile device to ensure it is enabled to browse Secure/SSL sites, that CSS is turned on, and that JavaScript is enabled. Please refer to the instructions that came with your phone to enable these features on your mobile device or contact your wireless service provider. 
 

Q: How do I know if my phone is Internet capable?

A: If you have a MiniBrowser, MicroBrowser, or Wireless web on your phone's main menu, then it is Internet capable. Contact your mobile provider to confirm that your phone is Internet capable and that the service is activated. 
 

Q: I keep getting locked out of my account when I try to sign on via my mobile phone. Why doesn't it accept my sign on information?

A: Using your mobile phone to enter data takes a little practice. Passwords are case sensitive, so make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone's shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters. Finally, if you are using T9 (predictive text), you may wish to temporarily disable it during sign on. 
 

Q: My mobile device shows I have a strong signal, yet I cannot connect to the mobile web on my device. What causes this to occur?

A: The signal display on the mobile device is an indication of the phone's ability to place calls. The Mobile Business Center web site requires a data network to perform data exchanges. The problem you described could be due to lack of signal or due to no data connection on the mobile device. Please contact your wireless service provider for assistance. 
 

Q: How do I know if my transfer or bill payment was submitted successfully?

A: Upon successful completion of a transfer or bill payment, a confirmation message displays on the screen. The confirmation message includes the transaction amount, the accounts or payees in the transaction, and a confirmation number. If you do not receive a confirmation message, select View Pending Payments or View Pending Transfers from the Mobile Business Center main menu to locate the item. You may also contact us for assistance at 1-866-876-7065, seven days a week, from 6:00 a.m. to 12:00 midnight (Pacific Time). 
 

Q: How do I securely end my Mobile Business Center browser session?

A: Select the 'Sign Off' link to sign out of the Mobile Business Center, and then close your browser through your mobile device browsing options. 
 

Q: What if I can't get my mobile device to work with the Mobile Business Center?

A: Please verify the following:
 
  • Your mobile device must be web enabled.
  • Your mobile browser must be WAP 2.0 or higher.
  • Your mobile device should have the browse Secure/SSL sites enabled, CSS turned on, and JavaScript enabled.
Contact your mobile provider for support with any of these steps. 
 

Q: How do I access the Internet through my mobile phone?

A: Contact your wireless service provider to confirm that your phone is enabled for mobile web browsing and that the service is activated. You may incur and are responsible for charges assessed by your wireless service provider. 
 

Q: What happens if I lose communication/signal during a transaction?

A: If you do not receive a confirmation message due to a lost signal, you may verify a transaction by navigating to the View Pending Payments or View Pending Transfers screens in the Mobile Business Center. Look for the transaction in the list of pending items. You may also contact us for assistance at 1-866-876-7065, seven days a week, from 6:00 a.m. to 12:00 midnight (Pacific Time). 
 

Q: What do I need to do if I get a new cellular device or upgrade my device to a new model?

A: No changes are needed, simply continue signing in to the Mobile Business Center as you do today from m.unionbank.com
 

Q: What happens if I get locked out of Mobile Business Center?

A: Your Web Administrator may unlock your User ID or issue you a temporary password through the Financial Center's Admin Console. If a temporary password is issued, you must first sign on at unionbank.com to select a permanent password before signing on to the Mobile Business Center. For security reasons, you may not create your new password on the Mobile Business Center site. 
 

Q: What happens if I forgot my challenge questions and answers or am locked from Mobile Business Center because I entered them incorrectly?

A: Your Web Administrator may unlock your challenge questions or reset your challenge questions through theFinancial Center's Admin Console. If your challenge questions are reset, you must first sign on at unionbank.com to select your new challenge questions and answers before signing on to Mobile Banking. For security reasons, you may not create new challenge questions on the Mobile Business Center site.
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Security

Q: Is the Mobile Business Center as secure as your other online services?

A: Using the Mobile Business Center offers the same security features and protection as our other online services, including encryption and security questions. Mobile Business Center users are protected by:
 
  • Firewall systems and intrusion detection software
  • Encryption of sensitive information that protects information sent over the Internet
  • Internationally recognized security standards and industry best practices
  • Profile and password with multi-factor security
 

Q: What are some tips to keep my Mobile Business Center experience safe?

A: Here are some tips and general good practices for banking on your mobile device:
 
  • Download and apply security updates and patches to your mobile browser when they are made available by your wireless provider. These are designed to provide you with protection from known possible security problems.
  • To prevent viruses or other unwanted problems, do not open attachments from unknown or untrustworthy sources.
  • Do not install pirated software or software from unknown sources.
  • Limit unauthorized access to your cell phone.
  • Do not leave your mobile phone unattended during an open Mobile Business Center session.
  • Never save your username and password in the mobile phone, in memos, or anywhere on your device.
  • Always remember to log off properly using the "Sign Off" button when you have completed your Mobile Business Center activities.
  • Be aware of the potential for fraudulent text or multi-media messages (SMS/MMS). The Bank will never request or invite customers to sign on to its Mobile Business Center via an SMS/MMS message.
  • Be aware of the potential for fraudulent Mobile Banking.
 

Q: Can someone intercept my Mobile Business Center transactions?

A: The 128-bit SSL encryption protects your information as it travels from your mobile device to Union Bank. The 128-bit SSL encryption technology is the same encryption that safeguards Internet traffic for secure web applications. 
 

Q: What if I lose my mobile phone?

A: There will be no financial information from Union Bank saved on your mobile phone as part of our Mobile Banking service. Do not save images during your Mobile Business Center session to your phone.
 
To protect your account, User ID, Password, and Challenge Question authentication will be required to sign on to access our other online services today on the web.
 
Do not add your login credentials to the memo pad or voice record them on your mobile device, as this information could then be obtained by others. Password protect your mobile device if possible.
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