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FAQ - Verification of Deposit Requests

Verification of Deposit

How long will it take Union Bank to process my request?

When I’m filling out the form online, it doesn’t allow me to advance to the next field. Why not?

What should I do if I’ve completed the request form and faxed my request but haven’t received a response?

Where do I send my request?

How do I submit my request if I don’t have a fax machine?

Can a Union Bank branch process my Verification of Deposit Request?

Who is charged for the Verification of Deposit Request?

Will the customer be charged if multiple requests for the same accounts are faxed to Union Bank for processing?

Will my request be processed if I use a non-Union Bank request form?

Whom do I call if I have any questions regarding my request?

How long will it take Union Bank to process my request?

Please allow two business days from the time we receive your request to process it.
  • If you selected fax as your return method, we will fax your response during business hours (Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific time) within two business days of processing.
  • If you selected U.S. Mail as your return method, we will send your  response in the mail within two business days of processing. Allow standard mail delivery time to receive your response.
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When I’m filling out the form online, it doesn’t allow me to advance to the next field. Why not?

The most likely cause is that your pop-up blocker is turned on. In order to complete this form, you must temporarily turn off or disable your pop-up blocker before you download the form.
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What should I do if I’ve completed the request form and faxed my request but haven’t received a response?

If you have not received your response within the times stated above, contact us at 1-800-238-4486, and press option "0" for assistance.
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Where do I send my request?

Submit your completed Verification of Deposit Request and any required supporting documents to the fax number listed on the fax cover sheet. Be sure that your request is faxed in the following order:

  • Union Bank's fax cover sheet
  • Union Bank's Verification of Deposit Request form, signed and dated
    OR
  • non-Union Bank verification of deposit request form (if applicable), signed and dated within 12 months  
Requests submitted in the incorrect order will not be recognized by our system, and we will be unable to process them.

Verification of Deposit Request form: fax to 1-619-230-7619

Quality Control -- Reverification Request forms: fax to 1-714-985-5936

Note:

See instructions for Other Request Types and Requests Outside of the U.S.
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How do I submit my request if I don’t have a fax machine?

You may take your completed request to a local Union Bank branch, and a representative will fax your request for you.
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Can a Union Bank branch process my Verification of Deposit Request?

No, all verifications of deposits are handled in a centralized department, and the branch will be unable to process your request.
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Who is charged for the Verification of Deposit Request?

The customer's account is charged (when applicable) according to the account disclosure or fee schedule.

The customer will not be charged for the following request types:
  • Housing Assistance Agency (nonsubsidized)
  • Medical or Public Assistance
  • Quality Control -- Reverification of a previously completed Verification of Deposit response
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Will the customer be charged if multiple requests for the same accounts are faxed to Union Bank for processing?

Because each request is processed separately, a fee is incurred each time a request is faxed (when applicable). To avoid unnecessary charges, please fax only one request.
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Will my request be processed if I use a non-Union Bank request form?

Your request must be made using the Union Bank request form. If you use another form, it must be accompanied by the Union Bank form, otherwise your request cannot be processed or returned. 

Note:

For Other Request Types and Requests Outside of the U.S., a non-Union Bank form signed and dated within 12 months may be submitted.
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Whom do I call if I have any questions regarding my request?

Call Telephone Banking at 1-800-238-4486, and press “0” to speak to a representative.
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