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tcm:9-42437

Personal

CONTACT US | MAIN PHONE NUMBER: 1-800-238-4486


Topic What You Can Do Phone Number Hours
(Pacific Time)
Checking & Savings
Checking and Savings accounts

Get information about existing accounts

1-800-238-4486
Option 1
Monday-Friday: 7:00 a.m. to 9:00 p.m., Saturday: 8:00 a.m. to 5:00 p.m.

Automated service available 24/7
Apply for a new account 1-800-796-5656
Option 2
8:00 a.m.-8:00 p.m., Mon-Fri
8:00 a.m.-6:00 p.m., Sat
Closed: Sun and holidays
Debit and ATM cards

Activate a new Union Bank ATM or debit card

Report a lost or stolen card

1-800-453-1573 Automated service available 24/7
Loans
Home Loans New purchase or refinance 1-866-UB-LOANS
(1-866-825-6267)
8:00 a.m.-7:00 p.m., Mon-Fri
9:00 a.m.-3:00 p.m., Sat
Closed: Sun and holidays
Get information about existing loans 1-800-888-5990 8:00 a.m.-6:00 p.m., Mon-Fri
Personal Line of Credit Get information about your existing loan or apply for a new loan 1-866-UB-LOANS
(1-866-825-6267)
8:00 a.m.-8:00 p.m., Mon-Fri
8:00 a.m.-6:00 p.m., Sat
Closed: Sun and holidays
Credit Cards
Credit Cards

Get information and customer service support

1-888-295-5540

Available 24/7
Services
Telephone Banking

Get information about an account

Complete a transaction using your access number and PIN

1-800-238-4486
Option 1

Please have your access (or account) number and PIN handy

Monday-Friday: 7:00 a.m. to 9:00 p.m., Saturday: 8:00 a.m. to 5:00 p.m. 

Automated service available 24/7
Online Banking and Bill Pay

Apply for Online Banking or Online Bill Pay

Get information about your Online Banking service

1-800-238-4486

Option 4

Monday-Friday: 7:00 a.m. to 9:00 p.m., Saturday: 8:00 a.m. to 5:00 p.m.
Investment Services Get information and support 1-877-634-3890 8:00 a.m.-5:00 p.m., Mon-Fri,
excluding holidays
Retirement Plan Center

Learn about opening a retirement account

Ask about distributions or rollover status

Get information about your account

1-800-304-3854, option 1 8:00 a.m.-4:45 p.m., Mon-Fri,
excluding holidays
tcm:9-42438

Small Business

CONTACT US | CALL US -- SMALL BUSINESS DIRECTORY


Topic What You Can Do Phone Number Hours
(Pacific Time)
Small Business Center
Convenient phone banking for new accounts, loans, online banking, and information for your current small business accounts Internet Business Banking 1-800-238-4486 
7:00 a.m.-9:00 p.m. Mon-Fri, 8:00 a.m.-5:00 p.m.Sat
All other inquiries 1-866-876-7065
Option 2
7:00 a.m.-9:00 p.m. Mon-Fri 8:00 a.m.-5:00 p.m. Sat
Cash Management Services
Treasury Management Services Conduct cash management transactions online 1-800-322-2778 7:00 a.m.-6:00 p.m., Mon-Fri,
excluding holidays
Electronic Banking Department
InstaTax Service Get InstaTax assistance, including payments by phone or computer 1-800-396-1143 7:00 a.m.-6:30 p.m., Mon-Fri,
excluding holidays
Equipment Leasing
Lease structures and options Apply by phone 1-877-800-6770 8:30 a.m.-5:00 p.m., Mon-Fri,
excluding holidays
Foreign Exchange
Foreign Exchange Services Get information 1-866-868-4034 5:30 a.m.-4:00 p.m., Mon-Fri,
excluding holidays
Global Trade
Global Trade Services (Letters of Credit) Get information 1-800-696-6082 8:00 a.m.-5:00 p.m., Mon-Fri,
excluding holidays
Investments
UnionBanc Investment Services Get information and support 1-877-634-3890 8:00 a.m.-6:00 p.m., Mon-Fri
Loan by Phone
Small Business Loans and Lines of Credit Apply 1-866-UB-LOANS
(1-866-825-6267)
Option 1, then Option 4
8:00 a.m.-8:00 p.m., Mon-Fri,
8:00 a.m.-6:00 p.m., Sat,
excluding holidays
Credit Cards
Credit Cards

Get information and customer service support

1-800-819-4249

Available 24/7
Merchant Services
Payment Processing Needs -- Elavon Merchant Services Get started as a new merchant 1-866-240-1965 8:00 a.m.-5:00 p.m., Mon-Fri
Current merchant customers 1-800-773-7450 24/7
Retirement Plan Center
Retirement planning services for business Plan for the future for you and your employees 1-800-304-3854 8:00 a.m.-4:45 p.m., Mon-Fri, excluding holidays
tcm:9-42439

Commercial & Institutional

CONTACT US | CALL US -- COMMERCIAL & INSTITUTIONAL DIRECTORY


Topic What You Can Do Phone Number Hours
(Pacific Time except as noted)
Commercial Banking & Customer Service
Customer Service Call for an array of transactions and inquiries: 7:00 a.m.-6:00 p.m., Mon-Fri, excluding holidays
Southern California 1-800-298-6466
Option 2
Northern California 1-800-898-6466
Option 2
Treasury Management
Sales Learn about or get started with our services 1-800-883-0285 9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays
Service Conduct transactions 1-800-322-2778 7:00 a.m.-6:00 p.m., Mon-Fri, excluding holidays
Agricultural Services
Total operation solutions tailored to the unique needs of crop farmers and livestock producers Contact a regional specialist: 9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays
Sacramento/
Stockton
1-916-321-6722
Fresno/
Bakersfield
1-559-436-2708
Community Ag/Modesto 1-209-576-2037
Oregon 1-503-225-3682
Washington 1-206-587-4708
Asset-Based Lending Services
Revolving lines of credit, term loans, and letters of credit supported by accounts receivable, inventory, equipment, or real estate Contact a regional specialist:
Northern and Central California, Oregon, and Washington 1-925-947-2439
Southern California 1-949-553-6870
Midwest 1-312-601-3954
Southwest 1-214-922-4228
Northeast 1-646-452-2522
Communications
Innovative financing, services, and solutions for media and tele-
communications companies
Contact a specialist 1-213-236-5298 9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays
Contractor Retention Escrow Services
Interest-earning retention services that can provide more profit than traditional owner retention or performance bonds Contact a specialist 1-800-985-8539
Energy Capital Services
Petroleum
Dedicated teams meeting the unique financing needs of the natural resources sector
Contact a regional specialist: 9:00 a.m.-5:00 p.m. (Central Time), Mon-Fri, excluding holidays
Dallas 1-214-922-4200
Houston 1-713-286-3050
Calgary###DISCLAIMER:2_0 Canada### 1-403-233-4800
Power and Utilities
Customized financial solutions and debt financing for independent power producers and utilities
Contact a specialist 1-213-236-4222 9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays
Entertainment Finance
Dedicated financing, treasury management, foreign exchange, and other services for the entertainment industry, including studios, independent producers, distributors, and interactive media firms Contact a specialist 1-310-551-8940 9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays
Equipment Leasing
Financing and leasing options for acquiring fixed assets Contact a specialist 1-415-705-7088
1-213-236-6440
9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays
Escrow Industry
There for you regardless of market ups and downs Contact a specialist 1-800-746-5780 9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays
Foreign Exchange Trading and Sales
Tailored to your global needs Contact a foreign exchange specialist 1-866-868-4034 9:00 a.m.-4:30 p.m., Mon-Fri, excluding holidays
Government Market
Strategic advice and comprehensive solutions for government agencies Contact a specialist 1-800-833-4758 9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays
Homeowners Associations
Products and services tailored to the HOA industry's unique trends and needs Contact a specialist 1-800-985-8539 9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays
Labor Management
A full array of specialized services for labor management Contact a regional specialist: 9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays
Deposit services 1-213-236-5085
Not-for-profit Banking Services
Customized financial products and administrative services for the non-profit market, including education, housing, and social services, churches, clubs, foundations, and cultural centers Contact a specialist: 9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays
Revenue under $5 million 1-800-320-0825
Revenue over $5 million 1-213-236-4201
Real Estate & Property Management
Real Estate Industry Group
Consultative credit and banking for commercial real estate, including construction and bridge financing, mortgages, and more
Contact a specialist: 9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays
Commercial real estate investor mortgages up to $3 million 1-800-463-0687
Community Development Finance 1-925-947-2402
Real Estate Treasury Services
Dedicated teams expert in the unique requirements of the real estate industry
Contact a specialist 1-866-372-9133 9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays
Property Management
Maximize your efficiency and increase your profit potential
Contact a real estate management specialist 1-866-372-9133 9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays
Pacific Rim Corporate Group
Helping Japanese and Japanese-American corporations and companies doing business in the U.S. to capitalize on new market opportunities Contact a specialist in Los Angeles, San Francisco, San Diego, and Seattle regions 1-877-688-6466 9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays
Reorganization Services
Providing banking and depository services to reorganization professionals for Chapter 11 filings and Chapter 7 Panel Trustees Contact a specialist 1-213-236-5306 9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays
Syndications and Placements
Dedicated to working with your agent bank to structure multi-million-dollar financing for acquisition or balance sheet recapitalizations Contact a specialist 1-213-236-5202 9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays
Title Industry
Dedicated teams specializing in the needs of title service companies Contact a specialist 1-888-350-6785
1-714-565-5528
9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays
Wine Industry Services
Industry-focused financial products and services Contact a specialist 1-925-947-2427
1-707-968-9514
9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays
tcm:9-42440

The Private Bank

CONTACT US | CALL US -- THE PRIVATE BANK DIRECTORY


Topic What You Can Do Phone Number Hours
(Pacific Time)
The Private Bank
Private Bank Client Service Find Private Bank locations, get help with your accounts, or learn more about our services 1-888-826-2669 Monday-Friday: 7:00 a.m. to 9:00 p.m., Saturday: 8:00 a.m. to 5:00 p.m. 

Automated service available 24/7
tcm:9-42441

General

GENERAL CONTACT INFORMATION


What You Can Do Phone Number Hours
(Pacific Time)
Speak with a Customer Care specialist 1-800-238-4486
Option 0
Monday-Friday: 7:00 a.m. to 9:00 p.m., Saturday: 8:00 a.m. to 5:00 p.m.
Access your account Option 1
ATM or debit card assistance Option 2
Loans Option 3
Online Banking Option 4
Reorder checks Option 5
Change of address or product information Option 6
Merchants seeking customer account or loan verification Option 7
Branch locations and business hours or ATM locations Option 9
24/7

INVESTOR RELATIONS

Get investor information about San Francisco-based UnionBanCal Corporation and its primary subsidiary, Union Bank, N.A. Located at 400 California St., 13th Floor, San Francisco, CA 94104.

Get investor information 1-415-765-2969 9:00 a.m.-5:00 p.m., Mon-Fri, excluding holidays