Contact Union Bank®
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Visit a branch
Our Bank By Appointment service allows you to schedule an appointment with one of our bankers before visiting a branch
Give us a call
Go to our Contact Us page for phone numbers to call us based on your type of account
Message us
If you're an existing customer, just sign in to send us a secure message. This can be used for information related to your account, or to change your password
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Connect with us privately through social client care on Twitter or Facebook. Please do not include any personal or account information.
Contact Union Bank by phone
Personal Banking
| Contact information | Additional Information | |
|---|---|---|
| Activate Debit or ATM Card | Activate online or call 1-800-453-1573 | Or if you are attempting to use your card now, simply do a PIN based transaction with the merchant or ATM transaction |
| General Banking | Automated service available 24/7 Monday-Friday: 7:00 a.m. to 7:00 p.m. PST Saturday: 8:00 a.m. to 5:00 p.m. PST Sunday: Closed | |
| International | Country code + 1-323-720-5858 | |
| Mortgage and HELOC | Monday-Friday: 8:00 a.m. to 5:00 p.m. PT Saturday & Sunday : Closed | |
| Online and Mobile Banking Technical Support | Say “online banking” at the voice prompt | |
| Teletypewriter (TTY) | Relay Service dial 7-1-1, Provide Relay Operator with 1-800-238-4486 | |
| Priority Banking | Monday-Friday: 7:00 a.m. to 5:00 p.m. PST Saturday: 8:00 a.m. to 5:00 p.m. PST Sunday: Closed |
Personal Credit Card Services
| Area | Contact information | Additional Information |
|---|---|---|
| Client services | Automated and Agent Assisted Service 24/7 | |
| International | Automated and Agent Assisted Service 24/7 | |
| Rewards | Automated and Agent Assisted Service 24/7 |
Business Banking
| Area | Contact information | Additional Information |
|---|---|---|
| Activate Debit or ATM Card | Or if you are attempting to use your card now, simply do a PIN based transaction with the merchant or ATM transaction | |
| Small Business Banking Specialist | Automated service Monday-Saturday: 7:00 a.m. to 5:00 p.m. PST Saturday: 8:00 a.m. to 5:00 p.m. PST Sunday: Closed | |
| International | ||
| Online and Mobile Banking Technical Support | Say “business online banking” at the voice prompt | |
| Teletypewriter (TTY) | Relay Service dial 7-1-1, Provide Relay Operator with 1-800-238-4486 |
Business Banking credit card services
| Area | Contact information | Additional Information |
|---|---|---|
| Client Services | Automated service available 24/7 | |
| International | Automated service available 24/7 | |
| Rewards | Automated service available 24/7 |
The Private Bank
| Area | Contact information | Additional Information |
|---|---|---|
| Client Services | Automated service available 24/7 Monday-Friday: 8:00 a.m. to 5:00 p.m. PST | |
| International | Country code + 1-323-720-2003 | Automated service available 24/7 Monday-Friday: 8:00 a.m. to 5:00 p.m. PST |
The Private Bank Credit Card
| Area | Contact information | Additional information |
|---|---|---|
| Client services | ||
| International | Country code + 1-844-852-2715 | |
| Rewards |
Commercial Banking
| Area | Contact information | Additional information |
|---|---|---|
| Transaction Banking Client Service | 7:00 a.m. to 6:00 p.m. PT Monday-Friday, excluding holidays | |
| Transaction Banking Technical Support | Conduct transactions 1-800-322-2778 | 7:00 a.m. to 6:00 p.m. PT Monday-Friday, excluding holidays |
| Treasury Management Sales | Learn about or get started with our services 1-800-883-0285 | 9:00 a.m. to 5:00 p.m. PT Monday-Friday, excluding holidays |
UnionBanc Investment Services
| Area | Contact Informtion | Additional Information |
|---|---|---|
| For general information about your brokerage or investment advisory account, or to place a trade. | Get information and support for your brokerage or investment advisory account. 6:00 a.m. to 5:00 p.m. PT Mon-Fri, excluding holidays. | |
| For any problems, concerns or complaints with your UnionBanc Investment Services account or representative | Request to speak with Compliance: 1-800-634-1100 Write to us at: UnionBanc Investment Services, Compliance Dept. P.O. Box 513100 Los Angeles, CA 90051-1100 Email us at: UBIS_Compliance@unionbank.com | 8:00 a.m. to 3:00 p.m. PT Mon-Fri, excluding holidays. |
Frequently asked questions
Where can I find the latest information about Union Bank joining U.S. Bank?
We encourage you to visit U.S. Bank: Growing to Serve You Better, a dedicated information page on the U.S. Bank website which includes answers to common questions for Union Bank customers.
How can I update my account information to get ready for the upcoming account transition to U.S. Bank?
You can update your account information online, in person at a branch, or over the phone by calling our Retail Support Center.
Log into your Union Bank Online Banking
To make an appointment with your local banker, follow the scheduling prompts on our Branch Location page
How can I locate my Union Bank account and routing number?
The Union Bank routing number (aka ABA number, routing transit number, etc.) for wire transfers and for setting up direct deposit to your Union Bank account is 122000496. If you are ordering checks, the routing number will depend on the branch where your account was opened.
Check Processing:
California - 122000496
Oregon - 123000068
Washington - 125000118
Wires:
Fed Routing Number - 122000496
International Wire Payments (SWIFT Code) - BOFCUS33MPK
How can I locate a Union Bank branch near me?
Locate a Union Bank branch closest to you here: Locations
How can I send and receive money with Zelle?
Zelle® is now a part of your Union Bank® Mobile Banking app, making it convenient to send and receive money with people you trust. Click here to learn more and see other Frequently asked Questions: Zelle
How can I make a domestic wire?
Locate a Union Bank branch to complete the domestic wire in person, or view the interactive demo for Making a domestic online wire transfer.
What do I do if I forget my password?
Click on the Forgot Password link on the Password page. Follow the steps to select a new password. Click here for an interactive Password Rest Demo.
Bank Holidays
Union Bank® observes the following federal holidays.
| Holiday | Observed in 2023 |
|---|---|
| New Year’s Day | Monday, January 2 |
| Dr. Martin Luther King, Jr. Day | Monday, January 16 |
| Presidents’ Day | Monday, February 20 |
| Memorial Day | Monday, May 29 |
| Juneteenth Day | Monday, June 19 |
| Independence Day | Tuesday, July 4 |
| Labor Day | Monday, September 4 |
| Indigenous Peoples' Day | Monday, October 9 |
| Veterans’ Day | Friday, November 10 (observed) |
| Thanksgiving Day | Thursday, November 23 |
| Christmas Eve | Monday, December 25 |
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