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Contact Union Bank by phone
Personal Banking
| Contact information | Additional Information | |
|---|---|---|
| Activate Debit or ATM Card | Activate online or call 1-800-453-1573 | Or if you are attempting to use your card now, simply do a PIN based transaction with the merchant or ATM transaction |
| General Banking | Automated service available 24/7 Monday-Friday: 7:00 a.m. to 7:00 p.m. PST Saturday: 8:00 a.m. to 5:00 p.m. PST Sunday: Closed | |
| International | Country code + 1-323-720-5858 | |
| Mortgage and HELOC | Monday-Friday: 8:00 a.m. to 5:00 p.m. PT Saturday & Sunday : Closed | |
| Online and Mobile Banking Technical Support | Say “online banking” at the voice prompt | |
| Teletypewriter (TTY) | Relay Service dial 7-1-1, Provide Relay Operator with 1-800-238-4486 | |
| Priority Banking | Monday-Friday: 7:00 a.m. to 5:00 p.m. PST Saturday: 8:00 a.m. to 5:00 p.m. PST Sunday: Closed |
Personal Credit Card Services
| Area | Contact information | Additional Information |
|---|---|---|
| Client services | Automated and Agent Assisted Service 24/7 | |
| International | Automated and Agent Assisted Service 24/7 | |
| Rewards | Automated and Agent Assisted Service 24/7 |
Business Banking
| Area | Contact information | Additional Information |
|---|---|---|
| Activate Debit or ATM Card | Or if you are attempting to use your card now, simply do a PIN based transaction with the merchant or ATM transaction | |
| Small Business Banking Specialist | Automated service Monday-Saturday: 7:00 a.m. to 5:00 p.m. PST Saturday: 8:00 a.m. to 5:00 p.m. PST Sunday: Closed | |
| International | ||
| Online and Mobile Banking Technical Support | Say “business online banking” at the voice prompt | |
| Teletypewriter (TTY) | Relay Service dial 7-1-1, Provide Relay Operator with 1-800-238-4486 |
Business Banking credit card services
| Area | Contact information | Additional Information |
|---|---|---|
| Client Services | Automated service available 24/7 | |
| International | Automated service available 24/7 | |
| Rewards | Automated service available 24/7 |
The Private Bank
| Area | Contact information | Additional Information |
|---|---|---|
| Client Services | Automated service available 24/7 Monday-Friday: 8:00 a.m. to 5:00 p.m. PST | |
| International | Country code + 1-323-720-2003 | Automated service available 24/7 Monday-Friday: 8:00 a.m. to 5:00 p.m. PST |
The Private Bank Credit Card
| Area | Contact information | Additional information |
|---|---|---|
| Client services | ||
| International | Country code + 1-844-852-2715 | |
| Rewards |
Commercial Banking
| Area | Contact information | Additional information |
|---|---|---|
| Transaction Banking Client Service | 7:00 a.m. to 6:00 p.m. PT Monday-Friday, excluding holidays | |
| Transaction Banking Technical Support | Conduct transactions 1-800-322-2778 | 7:00 a.m. to 6:00 p.m. PT Monday-Friday, excluding holidays |
| Treasury Management Sales | Learn about or get started with our services 1-800-883-0285 | 9:00 a.m. to 5:00 p.m. PT Monday-Friday, excluding holidays |
UnionBanc Investment Services
| Area | Contact Informtion | Additional Information |
|---|---|---|
| For general information about your brokerage or investment advisory account, or to place a trade. | Get information and support for your brokerage or investment advisory account. 8:00 a.m. to 5:00 p.m. PT Mon-Fri, excluding holidays. | |
| For any problems, concerns or complaints with your UnionBanc Investment Services account or representative | Request to speak with Compliance: 1-800-634-1100 Write to us at: UnionBanc Investment Services, Compliance Dept. P.O. Box 513100 Los Angeles, CA 90051-1100 Email us at: UBIS_Compliance@unionbank.com | 8:00 a.m. to 3:00 p.m. PT Mon-Fri, excluding holidays. |
Frequently asked questions
What is the Union Bank routing number?
The Union Bank routing number (aka ABA number, routing transit number, etc.) for wire transfers and for setting up direct deposit to your Union Bank account is 122000496. If you are ordering checks, the routing number will depend on the branch where your account was opened. Find a branch using the website.
How do I report my Debit/ATM card lost or stolen?
Log in to your account and Select Accounts, Account Services, and select the link for Lost or Stolen card. You can also call us at 1-800-238-4486, and select option 0, or from outside the U.S., call us at 1-323-720-5858, and select option 0. Representatives are available Monday through Friday, 7:00 a.m. to 9:00 p.m., and Saturday, 8:00 a.m. to 5:00 p.m. Pacific Time.
How do I reorder checks or deposit slips?
If you are a current Union Bank Online Banking customer, you can reorder checks for your personal account by signing on to Online Banking, select Services, then select Check Order.
How early in the day can I access updated account balance and transaction information?
Union Bank updates your account information by 6:00 a.m. (PT) Tuesday through Friday and by 8:00 a.m. (PT) on Saturdays, except on bank holidays. There is no update on Sunday or Monday. All transactions completed on Saturday, Sunday, and Monday are included in the Tuesday morning update.
How do I report fraud or suspicious activity?
To report suspicious activity on your account (ATM/Debit, Check Fraud):
Call 1-800-238-4486 Monday through Saturday, 8:00 a.m. to 5:00 p.m. Pacific Time
Sunday and bank holidays: Closed
To report suspicious activity on your credit card:
Consumer: 1-888-642-3311
Business: 1-888-643-9800
Available 24/7
How to Request Paper Copies of Electronically Signed Documents
Paper copies of electronically signed documents can be requested through the following channels:
| Area | Contact information |
|---|---|
| The Private Bank | Please contact your Relationship Manager, Financial Advisor, or Trust Officer |
| Commercial Banking, Business Banking, Small Business | Please contact your Relationship Manager, Small Business Specialist, or Branch |
Bank Holidays
Union Bank® observes the following federal holidays.
| Holiday | Observed in 2022 |
|---|---|
| New Year’s Day | Friday, December 31 - open until 4:00pm |
| Dr. Martin Luther King, Jr. Day | Monday, January 17 |
| Presidents’ Day | Monday, February 21 |
| Memorial Day | Monday, May 30 |
| Juneteenth Day | Monday, June 20 (observed) |
| Independence Day | Monday, July 4 |
| Labor Day | Monday, September 5 |
| Indigenous Peoples' Day | Monday, October 10 |
| Veterans’ Day | Friday, November 11 |
| Thanksgiving Day | Thursday, November 24 |
| Christmas Eve | Monday, December 26 (observed) |
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