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Contact Union Bank®

Welcome to Customer Support

We’re here to help you find a solution

FAQs

Look for answers to common questions in our Frequently Asked Questions

Find a branch

Locate a Union Bank branch closest to you

Visit a branch

Our Bank By Appointment service allows you to schedule an appointment with one of our bankers before visiting a branch

Give us a call

Go to our Contact Us page for phone numbers to call us based on your type of account

Message us

If you're an existing customer, just sign in to send us a secure message. This can be used for information related to your account, or to change your password

Get help on social

Connect with us privately through social client care on Twitter or Facebook. Please do not include any personal or account information.

Contact Union Bank by phone

Personal Banking

Contact information
Additional Information
Activate Debit or ATM Card
Or if you are attempting to use your card now, simply do a PIN based transaction with the merchant or ATM transaction
General Banking
1-800-238-4486
or send us an email by logging in
Automated service available 24/7
Monday-Friday: 7:00 a.m. to 7:00 p.m. PST
Saturday: 8:00 a.m. to 5:00 p.m. PST
Sunday: Closed
International
Country code + 1-323-720-5858
Mortgage and HELOC
Monday-Friday: 8:00 a.m. to 5:00 p.m. PT
Saturday & Sunday : Closed
Online and Mobile Banking Technical Support
1-800-238-4486
or send us an email by logging in
Say “online banking” at the voice prompt
Teletypewriter (TTY)
Relay Service dial 7-1-1, Provide Relay Operator with 1-800-238-4486
Priority Banking
Monday-Friday: 7:00 a.m. to 5:00 p.m. PST
Saturday: 8:00 a.m. to 5:00 p.m. PST
Sunday: Closed

Personal Credit Card Services

Area
Contact information
Additional Information
Client services
Automated and Agent Assisted Service 24/7
International
Automated and Agent Assisted Service 24/7
Rewards
Automated and Agent Assisted Service 24/7

Business Banking

Area
Contact information
Additional Information
Activate Debit or ATM Card
1-877-671-6877
or send us an email by send us an email by logging in or call 1-800-453-1573
Or if you are attempting to use your card now, simply do a PIN based transaction with the merchant or ATM transaction
Small Business Banking Specialist
1-877-671-6877
or send us an email by send us an email by logging in
Automated service
Monday-Saturday: 7:00 a.m. to 5:00 p.m. PST
Saturday: 8:00 a.m. to 5:00 p.m. PST
Sunday: Closed
International
Online and Mobile Banking Technical Support
1-877-671-6877
or send us an email by send us an email by logging in
Say “business online banking” at the voice prompt
Teletypewriter (TTY)
Relay Service dial 7-1-1, Provide Relay Operator with 1-800-238-4486

Business Banking credit card services

Area
Contact information
Additional Information
Client Services
Automated service available 24/7
International
Automated service available 24/7
Rewards
Automated service available 24/7

The Private Bank

Area
Contact information
Additional Information
Client Services
Automated service available 24/7
Monday-Friday: 8:00 a.m. to 5:00 p.m. PST
International
Country code + 1-323-720-2003
Automated service available 24/7
Monday-Friday: 8:00 a.m. to 5:00 p.m. PST

The Private Bank Credit Card

Area
Contact information
Additional information
Client services
International
Country code + 1-844-852-2715
Rewards

Commercial Banking

Area
Contact information
Additional information
Transaction Banking Client Service
7:00 a.m. to 6:00 p.m. PT
Monday-Friday, excluding holidays
Transaction Banking Technical Support
Conduct transactions
1-800-322-2778
7:00 a.m. to 6:00 p.m. PT
Monday-Friday, excluding holidays
Treasury Management Sales
Learn about or get started with our services
1-800-883-0285
9:00 a.m. to 5:00 p.m. PT
Monday-Friday, excluding holidays

UnionBanc Investment Services

Area
Contact Informtion
Additional Information
For general information about your brokerage or investment advisory account, or to place a trade.
Get information and support for your brokerage or investment advisory account.
8:00 a.m. to 5:00 p.m. PT
Mon-Fri, excluding holidays.
For any problems, concerns or complaints with your UnionBanc Investment Services account or representative
Request to speak with Compliance:
1-800-634-1100

Write to us at:
UnionBanc Investment Services,
Compliance Dept.
P.O. Box 513100
Los Angeles, CA 90051-1100

Email us at: UBIS_Compliance@unionbank.com
8:00 a.m. to 3:00 p.m. PT
Mon-Fri, excluding holidays.

Frequently asked questions

What is the Union Bank routing number?

The Union Bank routing number (aka ABA number, routing transit number, etc.) for wire transfers and for setting up direct deposit to your Union Bank account is 122000496. If you are ordering checks, the routing number will depend on the branch where your account was opened. Find a branch using the website.

How do I report my Debit/ATM card lost or stolen?

Log in to your account and Select Accounts, Account Services, and select the link for Lost or Stolen card. You can also call us at 1-800-238-4486, and select option 0, or from outside the U.S., call us at 1-323-720-5858, and select option 0. Representatives are available Monday through Friday, 7:00 a.m. to 9:00 p.m., and Saturday, 8:00 a.m. to 5:00 p.m. Pacific Time.

How do I reorder checks or deposit slips?

If you are a current Union Bank Online Banking customer, you can reorder checks for your personal account by signing on to Online Banking, select Services, then select Check Order.

How early in the day can I access updated account balance and transaction information?

Union Bank updates your account information by 6:00 a.m. (PT) Tuesday through Friday and by 8:00 a.m. (PT) on Saturdays, except on bank holidays. There is no update on Sunday or Monday. All transactions completed on Saturday, Sunday, and Monday are included in the Tuesday morning update.

How do I report fraud or suspicious activity?

To report suspicious activity on your account (ATM/Debit, Check Fraud): 
Call 1-800-238-4486 Monday through Saturday, 8:00 a.m. to 5:00 p.m. Pacific Time
Sunday and bank holidays: Closed

To report suspicious activity on your credit card: 
Consumer: 1-888-642-3311  
Business: 1-888-643-9800 
Available 24/7
 

How to Request Paper Copies of Electronically Signed Documents

Paper copies of electronically signed documents can be requested through the following channels:

Area
Contact information
The Private Bank
Please contact your Relationship Manager, Financial Advisor, or Trust Officer
Commercial Banking, Business Banking, Small Business



Please contact your Relationship Manager, Small Business Specialist, or Branch


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Bank Holidays

Union Bank® observes the following federal holidays.

Holiday
Observed in 2022
New Year’s Day
Friday, December 31 - open until 4:00pm
Dr. Martin Luther King, Jr. Day
Monday, January 17
Presidents’ Day
Monday, February 21
Memorial Day
Monday, May 30
Juneteenth Day
Monday, June 20 (observed)
Independence Day
Monday, July 4
Labor Day
Monday, September 5
Indigenous Peoples' Day
Monday, October 10
Veterans’ Day
Friday, November 11
Thanksgiving Day
Thursday, November 24
Christmas Eve
Monday, December 26 (observed)

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