Company growth achieved by helping clients with pandemic-related IT challenges
When the COVID-19 pandemic led many people to work from home, some companies struggled to set up employees to do their jobs remotely and securely. This led to greater opportunities for Excedeo, a managed IT solutions company in San Diego that serves small and mid-sized businesses in California and beyond.
“We were able to support clients pretty quickly because we had the expertise and technology in place to help clients adapt to working from home,” says Excedeo CEO Mariela Collins. “Maintaining the same information security they had in their offices within home environments was a big task for clients, and we were able to help them do it and feel comfortable about it.”
Mariela launched Excedeo in 2003 as a two-person team, herself and an engineer; since that time, the company has grown to 18 employees.
“We have extensive experience in providing the full range of IT infrastructure support to customers," Mariela says.
Because Excedeo provides 90 percent of its IT support remotely, it can serve clients across the United States.
“We focus on businesses in San Diego but we have some clients who are nationwide or have offices in places like New Jersey and Florida,” Mariela says. “We are part of a network that can provide certified field techs across the country. We’ve even provided services to a client in Juneau, Alaska.”
The company’s growth has been driven by a strong focus on client relationships, she says.
“I have clients who have been with us since the company started,” Mariela says. “We really focus on providing value and setting up contracts that are a win-win for them and us. It’s a true partnership and they become part of our family.”
Excedeo also focuses on giving back to the community, Mariela says, by supporting San Diego Youth Services and Home Start, which help vulnerable youth, children, and families in San Diego overcome the challenges of homelessness, hunger, domestic violence, and behavioral health crises.
“These two organizations provide valuable services that make a real impact on the future of vulnerable individuals,” Mariela says. “Our mission is to support the San Diego community and, aside from providing IT services, we like to help other organizations reach people with different needs.”
Mariela first became a Union Bank client in 1994 with her personal banking accounts and turned to Union Bank for business banking services when she opened Excedeo.
“Union Bank financed the loan for our office building and has provided the credit I’ve needed to grow over the years,” Mariela says. “I’ve stayed with Union Bank for so long because I’ve always felt supported and secure. I get all of the services that I need.”
Written by Erik Battenberg